Use your business number
Choose a number you are authorized to present, so callers have a consistent number associated with your business.
All features
Caller ID
Your calls. A recognizable number.
Choose the outgoing number your team presents. Manage caller ID using your owned numbers, verified caller IDs and the permissions available to your account.
Your outgoing identity
Business numberCaller ID
Present a number you are authorized to use.
A deliberate identity
for outgoing calls.
CLI means Calling Line Identification: the number presented with an outgoing call.
Respect account permissions
Owned numbers and verified caller IDs appear in calling workflows. Custom caller ID access has a separate approval process.
Match the campaign
Campaign settings can use agent line defaults, one caller ID or a rotating caller ID pool. Review the eligible choices in the portal.
How it works
Choose the number.
Check the permissions.
The caller ID you request and the identity delivered to the destination are not always the same.
Review your available identities
Start with the owned phone numbers and verified caller IDs offered by the portal.
Configure the calling workflow
Choose the appropriate caller ID in the relevant webphone, SIP line or campaign settings.
Check custom access when needed
If your use requires custom caller ID values, review the account-level approval state under Voice settings. Do not assume approval is automatic.
Number presentation
has boundaries.
Use caller ID to identify your business accurately. A setting is not a guarantee of presentation on every destination network.
- Authorization comes first
- Present only numbers you are authorized to use. The webphone’s custom caller ID form includes an authorization acknowledgment.
- A number is not a name
- Choosing a caller ID number does not guarantee that a company name or department label appears on the recipient’s device.
- Destination handling varies
- Carrier and destination rules can affect whether a caller ID is accepted or displayed. Ask our team about a specific route or requirement.
A few useful
details.
Ask our teamWhat does CLI mean?+
CLI stands for Calling Line Identification. Here it refers to the calling number, not a command-line interface.
Can I use any number as caller ID?+
No blanket permission applies. Use a number you are authorized to present and follow the verification or custom-access requirements shown for your account.
Can campaigns use different caller IDs?+
The current campaign setup includes agent line defaults, a single caller ID and a rotating pool of eligible caller IDs.
Will my business name always appear?+
No. Caller ID number selection does not guarantee business-name display. Presentation depends on the destination network and recipient’s device.
Set the identity behind your calls.
Review your available numbers and calling settings in the portal.