Verify your account
Follow the portal’s identity verification and Service Agreement steps for services that require a verified account. Number-specific documents may also be needed.
Account verificationGetting Started
Your first connection
starts here.
Set up your account, choose a service and check the details before your first call, message or integration.
Get the foundations
in place.
A few account checks make it easier to set up the service you need.
Protect your access
Review two-step verification and your active sessions. Set your preferred language and timezone in account settings.
Account settingsReview rates and credit
Check destination pricing and any setup, monthly or usage charges. Review your balance and funding options before using paid services.
Understand pricingWhat would you
like to do first?
Choose a path for the service you want to use.
Set up the way you want to call.
Choose your device
Use the portal webphone or install an IllyVoIP app. Sign in with your existing account.
Get the appsReview your calling setup
Check your caller ID, routing plan and destination rates. Allow microphone access when you’re ready to use browser calling.
View Business VoiceCheck your first call
Make a short call to a number you control, then review the audio, caller ID, call record and charge.
Open the portalGive incoming calls a destination.
Find a number
Choose a country and number type. Review available inventory, setup and recurring charges, and any registration documents.
Explore phone numbersSet the destination
Once the number is active, route it to a SIP user, queue, AI agent or your configured infrastructure.
Open your numbersCheck the incoming flow
Call the number from an external line you control. Check that the intended destination answers and your fallback behaves as planned.
Explore Contact CenterBuild a conversation with a clear purpose.
Prepare the knowledge
Decide which questions the agent should handle, the information it needs and when a person should take over.
Explore AI Voice AgentsConfigure the agent
Set language and voice guidance, business knowledge and the call flow. Include the appropriate transfer destination.
View the agent toolsReview before publishing
Connect the intended incoming number and test representative conversations, including unclear requests and handoffs.
Explore number routingPrepare the message before you send.
Choose recipients and sender
Use the portal’s supported sender options and prepare your recipient list. Only contact recipients you are authorized to message.
Explore SMSReview the quote
Check destination pricing, message encoding, segment count and accepted recipients before confirming a send.
Understand SMS pricingFollow the delivery
Review message history and delivery status. For an integration, use documented delivery events and handle failures.
Explore developer toolsConnect your own voice infrastructure.
Plan the connection
Identify your PBX or SBC, required destinations and expected traffic. Review SIP authentication and regional endpoints.
Explore SIP connectivityCheck routing and restrictions
Review caller ID, permitted destinations, rate limits and the pricing that applies to your traffic.
View ratesTest your call flow
Test audio in both directions, call completion and incoming routing where used. Review call records before sending production traffic.
Contact our teamStart with the current documentation.
Choose the service
Review Voice API, numbers, SMS, lookup or speech documentation for the workflow you want to build.
Explore developer toolsKeep credentials on the server
Follow the documented authentication model. Browser calling uses the SDK’s managed short-lived tokens.
Read the SDK guideTest deliberately
Review charges and the effects of each request. Handle errors, webhook signatures and retries before production use.
Open API documentationA little guidance
Get to know
your workspace.
The portal guide introduces navigation and the tools around your account. For a setup question, contact the support team with the service and issue you need help with.
Before your first use.
Ask our teamDo I need a new account for the apps?+
No. The IllyVoIP apps use your existing account. Download them from the official store links on the Apps page.
Will every service be ready immediately?+
Activation depends on the service and its requirements. Complete any account or number-specific verification shown in the portal and check the activation status before using the service.
What should I send when asking for setup help?+
Describe the service, the step you are on, the time of the issue and any relevant call or request reference. Never send your password, API key or one-time sign-in code.