Bring incoming demand to your team.
Connect a phone number to a queue, choose a ringing strategy and plan waiting and unanswered-call behavior. Give agents a workspace for the conversation and the customer record.
Explore IVR & call queuesSolutions
Sales & Support Teams
Make the next conversation count.
A queue, an outbound campaign and a customer follow-up need different working rhythms. Connect them around your agents, with the context to handle each conversation and a clear next step.
Sales & Support Teams
Incoming & outbound
Your agent workspace
A clear next step
Contact notesFollow-upActivity review
Start with the work
you need to do.
Choose a situation to see how the services fit together.
Prepare a campaign around your agents.
Organize contacts, choose Power or Predictive mode and review agent assignments and readiness before starting. Keep caller ID, calling rules and follow-up ownership part of the preparation.
Explore Outbound dialerGive routine questions a prepared answer.
Configure an AI voice agent with reviewed knowledge, languages and a handoff path. Keep people available for requests that need judgment, account-specific help or further investigation.
Explore AI Voice AgentsFrom the first contact to the follow-up.
A practical sequence to shape the setup around your operation.
Prepare the work
Define your queue or campaign, assign the team and organize the relevant contacts. Test the call path before opening the workflow to customers.
Handle the conversation
Use the agent workspace for contact context, notes and the next action. Connect HubSpot where its supported sync and logging fit your process.
Review what happened
Use call and agent reports to review conversations. Check Team Activity for recorded portal sessions and changes. For recordings and transcription, review the applicable settings and charges before use.
The services
behind the solution.
Open a product or feature page for capabilities, setup details and pricing guidance.
- Demand & staffing
- Incoming volume, outreach destinations and when agents are available.
- Customer context
- Where contacts live and which records should be shared or synchronized.
- Operating rules
- Caller ID, campaign preparation, recording settings and follow-up responsibilities.
Before you get started.
Ask our teamCan one team handle inbound and outbound work?+
IllyVoIP provides queue and campaign workflows. Plan assignments, availability and capacity around your operation, and test how agents move between tasks.
Does this replace our helpdesk or CRM?+
The workspace provides calling context, contacts, notes and follow-ups. HubSpot has a dedicated integration; other systems may need a custom integration. Your ticketing process can remain in its existing system.
Will an AI voice agent resolve every enquiry?+
Its responses depend on the knowledge and flow you configure. Define a handoff for requests outside that scope and review the experience before launch.
Let’s plan your
next connection.
Tell us about your people, your systems and the workflow you want to improve.