Privacy Policy

Effective Date: 20.01.2025

1. Who We Are

Welcome to IllyVoIP LLC’s Privacy Policy. IllyVoIP LLC (“IllyVoIP,” “we,” “us,” or “our”) is a provider of global communication services, including voice termination, phone numbers, SMS, and global data services. This Privacy Policy explains how we collect, use, disclose, transfer, and safeguard your personal data when you visit our website (https://illyvoip.com) or use our services. By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

2. Definitions

  • Personal Data: Any information that relates to an identified or identifiable natural person. This includes, but is not limited to, names, addresses, email addresses, phone numbers, IP addresses, and payment information.
  • Services: All products, features, applications, and solutions provided by IllyVoIP, including our website and APIs.

3. Information We Collect

We collect various types of personal data, both directly from you and indirectly through your interactions with our website and services:

3.1. Identifiers and Contact Information

  • Full name, email address, telephone number, physical address, company name, job title, billing information, and other contact details.

3.2. Account and Payment Information

  • Payment card information, bank details, transaction history, and billing address.

3.3. Commercial Information

  • Records of products or services purchased, service usage data, subscription details, and support interactions.

3.4. Internet and Network Activity

  • IP addresses, browser type, operating system, device identifiers, login history, usage patterns, log files, and metadata about communications (such as call duration, source/destination numbers, call completion status).

3.5. Geolocation Data

  • Approximate or precise geographic location derived from IP addresses or device settings, especially in connection with emergency services.

3.6. Cookies and Similar Technologies

  • Data collected through cookies, web beacons, pixels, JavaScript, and other tracking technologies to distinguish you from other visitors and analyze website usage. For detailed information on cookies, please see the section below.

3.7. Sensory Data

  • Audio recordings, call transcriptions, SMS content, images or video content (if applicable), DTMF tones, and other multimedia content transmitted via our services, subject to consent where required by law.

4. How We Collect Personal Data

4.1. Direct Interactions

  • When you register for an account, request services, contact support, fill out forms, subscribe to newsletters, participate in surveys, or otherwise communicate with us via phone, email, chat, or in-person interactions.

4.2. Automated Technologies

  • As you interact with our website or use our services, we automatically collect technical details about your device, browser, and usage patterns through cookies, web beacons, and other tracking technologies.

4.3. Third Parties and Public Sources

  • We may receive information about you from third-party service providers, analytics providers, social media platforms, and publicly available sources.

4.4. Indirectly

  • In the course of providing our services to you or on behalf of our clients, we may collect information indirectly through our networks or service partners.

5. How We Use Your Personal Data

We use your personal data for various purposes, including:

5.1. To Provide and Improve Services

  • To set up and maintain your account, deliver products and services, process payments, manage subscriptions, provide customer support, and improve our offerings.

5.2. Communication

  • To respond to inquiries, send service-related notices, updates, billing information, security alerts, and marketing communications (with your consent where applicable).

5.3. Personalization and Analytics

  • To personalize your experience on our website, analyze usage patterns, optimize our services, and conduct research and development.

5.4. Security and Compliance

  • To maintain the security and integrity of our systems, prevent fraud, detect and respond to security incidents, comply with legal obligations, and enforce our terms of service.

5.5. Legal and Regulatory Purposes

  • To respond to lawful requests from law enforcement, regulatory authorities, or to comply with legal processes and obligations.

5.6. Business Operations

  • To manage our business, including processing transactions, conducting mergers, acquisitions, or other corporate changes, and transferring assets.

5.7. Marketing and Advertising

  • To inform you about new features, products, offers, and updates, and to deliver targeted advertising based on your interests, if you consent or opt-in.

Legal Basis for Processing:
Our processing of your personal data is based on one or more of the following: performance of a contract, compliance with legal obligations, legitimate interests, or your consent, as applicable and as required by law.

6. Disclosure of Your Personal Data

We may share your personal data with:

6.1. Service Providers and Partners

  • Third-party vendors and service providers who perform services on our behalf (e.g., payment processors, hosting providers, analytics companies) under strict confidentiality and security obligations.

6.2. Corporate Affiliates

  • Our subsidiaries, parent companies, and affiliated entities for purposes consistent with this Privacy Policy.

6.3. Legal and Regulatory Authorities

  • To comply with legal obligations, respond to subpoenas, court orders, or government requests, and for law enforcement purposes.

6.4. Business Transfers

  • In connection with mergers, acquisitions, restructurings, or asset sales, where personal data may be transferred as part of the transaction, subject to confidentiality agreements.

6.5. Other Disclosures

  • As otherwise disclosed at the time of collection or with your consent, such as publishing directory information if you opt-in.

Aggregate and Anonymized Data:
We may share aggregated, anonymized data that cannot be used to identify you for marketing, research, analytics, and other purposes.

7. International Data Transfers

IllyVoIP may transfer and process personal data outside of your jurisdiction, including to the United States and other countries that may not provide the same level of data protection. When transferring data from the European Economic Area (EEA) or other regions, we use appropriate safeguards such as standard contractual clauses, adequacy decisions, or other legal mechanisms to ensure your data is protected in accordance with applicable law.

8. Cookies and Tracking Technologies

8.1. What Are Cookies?
Cookies are small text files placed on your device by a website to remember your preferences, analyze usage, and improve your experience.

8.2. Types of Cookies We Use:

  • Strictly Necessary Cookies: Essential for website functionality and security.
  • Functional Cookies: Enhance performance and functionality, including personalization.
  • Performance Cookies: Collect information on how visitors use our website to optimize performance.
  • Targeting/Advertising Cookies: Used to deliver content and ads relevant to your interests, subject to your consent.

8.3. Managing Cookies:
You can control cookies through your browser settings. Additionally, a cookie consent banner on our website allows you to set preferences. Please note that disabling cookies may affect the functionality of certain services.

9. Mobile App Privacy

This section applies specifically to the IllyVoIP mobile application, including the Android app published under the package name com.illyvoip.illyvoip_mobile.

9.1. Mobile App Data We Collect or Process

When you use the IllyVoIP mobile app, we may collect or process the following categories of data, depending on the features you use:

  • Account and profile information: such as your name, email address, phone number, company information, account role, authentication status, security settings, and account preferences.
  • Communication data: such as call metadata, source and destination numbers, call status, call duration, SMS metadata, SMS content, voicemail information, call recordings, call transcriptions, and related service logs where these features are enabled or used.
  • Audio data: microphone access is used to make and receive voice calls through the app. Audio may be transmitted through our communication services and network partners to provide calling functionality.
  • Contacts: if you grant permission, the app may access contacts on your device to help you place calls, match numbers, import contacts, or sync selected contact information with your IllyVoIP account. Contact access is used only for app functionality.
  • Files and documents: files, images, PDFs, or documents you upload for support tickets, identity verification, regulatory verification, number ordering, or account-related processes.
  • Device, app, and diagnostic information: such as device model, operating system version, app version, IP address, Firebase installation identifiers, push notification tokens, crash logs, performance diagnostics, and security logs.
  • Payment and transaction information: such as billing records, invoices, top-up history, account balances, transaction references, and payment-related metadata. Payment card details may be processed by our payment providers and are not stored directly in the mobile app.

9.2. Mobile App Permissions

The app may request certain Android permissions to provide its core communication features:

  • Microphone: required for voice calls.
  • Contacts: optional, used for contact import, contact sync, caller identification, and easier dialing.
  • Notifications: used for incoming calls, missed calls, SMS alerts, account alerts, and service notifications.
  • Full-screen incoming call alerts: used to display high-priority incoming VoIP call notifications, including when the device is locked or the app is not open.
  • Biometric or device authentication: used for local app lock features. Biometric templates are handled by the device operating system and are not received or stored by IllyVoIP.
  • Network and audio settings: used to maintain connectivity, route audio, and support reliable calling behavior.

9.3. How We Use Mobile App Data

We use mobile app data to:

  • Provide voice calling, SMS, phone number management, voicemail, call queues, reports, support, billing, and account-management features.
  • Authenticate users, secure accounts, prevent fraud, enforce service limits, and protect our network.
  • Send service-related notifications, including incoming call alerts, missed call alerts, SMS alerts, security notices, and account notices.
  • Provide customer support and investigate technical or billing issues.
  • Monitor app performance, diagnose crashes, improve reliability, and maintain service quality.
  • Comply with legal, regulatory, billing, telecom, fraud-prevention, tax, and law-enforcement obligations.

9.4. Third-Party Service Providers Used by the Mobile App

We may use trusted service providers to operate the mobile app and related services, including cloud hosting providers, telecom carriers, SMS providers, payment processors, identity or regulatory verification providers, customer support systems, analytics providers, crash reporting tools, and Google/Firebase services for push notifications, analytics, diagnostics, and app infrastructure. These providers process data on our behalf or as needed to deliver the requested service.

9.5. Advertising

The IllyVoIP mobile app does not display third-party advertisements. We may still send service-related notices and, where permitted by law and your preferences, product updates or marketing communications through email or other channels.

9.6. Account Deletion and Data Deletion

If you created or manage an IllyVoIP account, you may request deletion of your account and associated personal data from within your account settings.

To delete your account, log in to your IllyVoIP account and go to Settings > Security > Danger Zone > Delete Account and Data. You can access the security settings page directly at https://app.illyvoip.com/account/settings?tab=security.

Account deletion may permanently disable access to IllyVoIP services, numbers, billing history, call records, SMS records, and other account-related features. Some information may be retained where required or permitted for legal, regulatory, tax, telecom compliance, billing, fraud prevention, dispute resolution, security, or legitimate business purposes. Where retention is required, we limit retained data to what is necessary for those purposes.

9.7. Data Security in the Mobile App

Data transmitted between the mobile app and our services is protected using encryption in transit where technically feasible. Users are responsible for maintaining the security of their device, account credentials, and any local device authentication settings.

10. Data Subject Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Right to Know: Request information on whether we collect your data, and if so, what data, why, and from whom.
  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Request corrections of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data under certain conditions.
  • Right to Restrict Processing: Request limits on how we process your data.
  • Right to Data Portability: Request transfer of your data in a structured, machine-readable format.
  • Right to Object: Object to specific data processing, including marketing.
  • Right to Withdraw Consent: Withdraw consent where processing is based on consent, without affecting prior lawfulness.

To exercise these rights, please email us at legal@illyvoip.com. We will respond to verifiable requests in accordance with applicable law.

11. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. After the retention period, data will be securely deleted or anonymized. We may retain anonymized or aggregated data indefinitely.

12. Security of Your Data

We implement administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, or disclosure. While we strive to secure your data, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account information and passwords.

13. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have collected data on a child under 13, please contact us to have it removed.

14. Links to Other Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review the privacy policies of any third-party sites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through prominent notices on our website or by other appropriate means. The updated policy will be posted on our website with a new effective date. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

IllyVoIP LLC
Str. Shefcet Shkupi 69
10000, Prishtinë
Kosovo
Email: [email protected]
Phone: +383 38 600 696

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