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Logistics & Transportation

Keep operations in conversation.

Connect dispatchers, drivers and customers with business calling and SMS. Add communication to your delivery workflow while keeping shipment data in your operational systems.

Discuss your logistics setupSee the workflow

Clear contact when the plan changes.

Give teams a way to ask, explain and follow up during a busy delivery day.

Calling at the desk or on the move

Use the browser webphone and official Windows, iOS and Android apps with your IllyVoIP account.

Explore the apps

Delivery-related messages

Send customer updates through the portal or build event-triggered messages with the SMS API.

Explore messaging

Communication records

Review call history and available recordings when following up on a conversation. Recording access and transcription have separate charges.

Explore recordings

Put it to work

When a delivery needs a conversation.

Explore how the communication tools fit into your day-to-day work.

Coordinate with the driver+

Use business calling to discuss an access question, schedule change or delivery instruction. Mobile calling requires a working internet connection.

Keep the customer informed+

Prepare a relevant SMS update, or have your dispatch system trigger one through an API integration. Your system provides the shipment status.

Review an exception+

Use the call reference, time and relevant contact notes to follow up. Keep operational decisions in your dispatch or transport-management workflow.

Connected workflows

Add communication to dispatch.

A custom integration can connect events from your dispatch system to the SMS API and receive supported message delivery webhooks. IllyVoIP supplies the communication tools; shipment tracking, vehicle location and route planning stay in your operational system.

Explore APIs & webhooks

A few useful
details.

Ask our team
Does IllyVoIP track vehicles or plan delivery routes?+

This solution covers calls and messaging. Vehicle tracking, shipment status and delivery-route planning come from your own logistics systems.

Can delivery updates be sent automatically?+

Yes, through an integration that supplies the event, recipient and message to the SMS API. Review sender approval, destination support and delivery events during implementation.

Do the apps work without internet access?+

Voice calling through the apps needs an internet connection. Plan connectivity for the places where your team works.

Build the right setup
for your team.

Tell us about your workflow, destinations and existing systems.

Discuss your logistics setupExplore the features