Review account requirements
Check Account verification for identity and service-agreement steps. Review any requirements shown by the service you want to use.
All features
Service Activation
From account access to your first connection.
See what each service needs before you start. Review account requirements, configure your service and check its status in the IllyVoIP portal.
A clear path to readiness
Account requirementsService configurationReady for your first test
How it works
Know what is ready.
Use your dashboard and the relevant service area to check progress before putting a service into use.
Configure the service
Prepare SIP connectivity, choose a phone-number destination or configure messaging as appropriate.
Check and test
Review the service or order status, then make a controlled test once it is ready. Confirm the result before relying on it for customer traffic.
Different services.
Different starting points.
Use the relevant service area to see the configuration and requirements for your account.
Voice connectivity
Review SIP lines, the routing region, caller ID and account capacity before sending calls.
Phone numbers
Review inventory, charges and registration requirements. Some orders remain pending until documents are approved.
Messaging
Review sending options, rates and any sender requirements before preparing individual or bulk messages.
APIs and integrations
Use the current API reference for authentication and the requirements of the operation you want to build.
When a service needs another step.
A pending requirement is a reason to check the relevant workflow before trying again.
- Verification
- Account verification separates identity checks from the service agreement. Review the status of both in your account.
- Number orders
- Registration requirements depend on the destination. Check the order status and any requested documents.
- Special arrangements
- Premium routing and increases to call capacity have their own request paths in routing settings.
Before you
get started.
Ask our teamAre all services activated immediately after registration?+
No. Readiness depends on the service and your account. Some services need configuration, verification, funding, documents or approval.
Why is a phone-number order pending?+
Some destinations require registration documents and approval. Review the order status and requirements in Phone Numbers.
Does a successful top-up complete activation?+
A top-up adds account funding when processed. It does not replace service configuration, identity verification or a required approval.
Who can help if I am unsure what is missing?+
Open a support ticket with the service name, the status you see and a relevant order or request reference. Do not include passwords or API keys.
Make your first connection count.
Check the requirements for your chosen service, then move forward with a clear setup.