Route to the right desk
Use an incoming menu and queues for reception, appointments enquiries or another administrative team.
Explore IVR & queues All solutions
Healthcare
A clearer way to reach your team.
Help people reach reception, ask an administrative question or arrange a follow-up. Bring business calling and service updates into your healthcare organization’s everyday communications.
Calling
Your reception teamEnquiries · Departments · Follow-ups
Start with the everyday enquiry.
Give reception and administrative staff a clear path from the first call to the next step.
Calling across the team
Use the browser webphone or official Windows, iOS and Android apps for staff who handle business calls.
Explore Business VoicePractical service updates
Use SMS for approved administrative messages. Review sender requirements and choose what information belongs in each message.
Explore SMSPut it to work
From reception to the next step.
Explore how the communication tools fit into your day-to-day work.
Direct the enquiry+
Configure your number and call menu around the teams that answer routine questions. Keep urgent-care instructions in your organization’s established process.
Arrange the follow-up+
Agree the next step with the caller and record it in your approved scheduling system. Decide which staff need access to communication tools.
Send a relevant update+
An integration can send an administrative message when your scheduling system supplies the event and recipient. Keep the message limited to the information needed for the update.
Connected workflows
Keep scheduling connected.
Keep clinical records in place.
Appointment reminders require a connection to your scheduling system. Your developers supply the timing, recipients and message content to the SMS API and handle supported delivery events. Review the intended data, access and contractual requirements before using the service with patient information.
Explore integration toolsA few useful
details.
Ask our teamDoes this include a patient-management system?+
IllyVoIP provides communications tools. Keep clinical records, scheduling rules and patient-management processes in the systems your organization has approved.
Are appointment reminders automatic?+
They require an integration with your scheduling system. Creating an appointment entry alone does not establish an automatic SMS reminder workflow.
What should we review before using patient information?+
Discuss the intended workflow, information involved, recording settings, access requirements and applicable contractual requirements with your internal team and IllyVoIP. This page does not establish a healthcare certification or emergency-service capability.
Build the right setup
for your team.
Tell us about your workflow, destinations and existing systems.