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Hospitality

A welcoming voice. From the first call.

Help guests reach the right team for enquiries and assistance. Bring business numbers, call routing and configurable voice agents into your hospitality communications.

Discuss your hospitality setupSee the workflow

Give every enquiry a clear destination.

Shape incoming calls around the teams and information your guests need.

Reception and departments

Configure an IVR menu and queues for reception, reservations enquiries or another team.

Explore call handling

A configured first response

Give an inbound AI Voice Agent reviewed business information, selected languages and a transfer path.

Explore AI Voice Agents

Calling across the team

Use browser, mobile or Windows calling for the staff who need it. Plan agent access and call capacity around your setup.

Explore Business Voice

Put it to work

From an enquiry to the right answer.

Explore how the communication tools fit into your day-to-day work.

Help the guest choose a destination+

Use your business number and an incoming menu to guide callers to the relevant department.

Answer routine questions+

Configure an AI Voice Agent with information such as opening hours, directions and your published policies. Keep the knowledge current and provide a handoff path.

Follow up on the request+

Use customer notes and follow-ups for the next conversation. If you need booking-related SMS, connect the booking system to the messaging API.

Connected workflows

Keep reservations in your booking system.

A reservation confirmation or reminder needs accurate data and a trigger from your booking system. Use a custom SMS API integration for that workflow. An AI Voice Agent should only handle booking actions when the necessary connection and call flow have been built and tested.

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A few useful
details.

Ask our team
Does this include a hotel booking or property-management system?+

No. IllyVoIP provides communications services. Keep bookings and property operations in your existing system and plan any required API integration.

Can an AI Voice Agent answer in different languages?+

You can configure main and additional languages in the agent setup. Review the language choices, business knowledge and transfer flow before publishing.

Can we connect an existing PBX?+

SIP connectivity is available. Share your PBX and routing requirements with the team so the connection can be reviewed; do not assume hotel-specific PBX functions are included.

Build the right setup
for your team.

Tell us about your workflow, destinations and existing systems.

Discuss your hospitality setupExplore the features