Choose the dial mode
Power and Predictive are separate campaign options. Set the mode when preparing your outbound workflow.
All features
Auto Dialer
Plan the outreach. Focus on the call.
Bring contact lists, dial modes and agent readiness into one outbound campaign workflow. Choose Power or Predictive dialing to suit your team.
Outbound campaign
PowerPredictive
Contact listPrepare
Agent readinessCheck
Calling workflowConnect
Contacts → Conversations → Follow-ups
More control over
the calling workflow.
Prepare the campaign around your team and the conversations you need to have.
Tune campaign settings
Manage dial order and an optional call script. Predictive controls include pacing, line limits and waiting-contact limits.
Keep agents in the loop
Use the campaign board, monitor and agent workspace to connect campaign preparation with daily calling.
Two modes.
A deliberate choice.
Choose according to your team’s readiness and campaign needs. Review the available settings before starting.
A focused campaign workflow.
Organize the contact list and calling sequence, with the campaign script and agent workflow close at hand.
More pacing controls.
Configure aggressiveness, lines per ready agent, maximum active lines, waiting limits and customer hold time.
How it works
Prepare before
the first dial.
Clear ownership and sensible pacing matter as much as the contact list.
Build the campaign
Name your campaign, choose the dial mode and prepare the contacts you intend to call.
Choose the outgoing identity
Use each agent line’s default caller ID, one caller ID or a rotating caller ID pool, where available in the campaign settings.
Review readiness and monitor
Check agent readiness and campaign limits. Use the monitor to follow the campaign and the workspace to handle conversations and follow-ups.
A few useful
details.
Ask our teamWhich dialing modes are available?+
The current campaign setup offers Power Dialer and Predictive Dialer.
Can I include a script?+
Yes. Campaign setup includes an optional call script.
Can I control predictive pacing?+
The current setup includes aggressiveness profiles, lines per ready agent, active-line and live-session limits, hold time and waiting-contact limits.
Where can I follow a campaign?+
Use the campaign board to find your campaign and open its monitor. Agents use the calling workspace to handle their conversations.
Give your next campaign a clear plan.
Prepare your contacts, calling approach and agent workflow in the portal.