Department call handling
Configure an incoming menu and queues for the offices that answer enquiries.
Explore IVR & queues All solutions
Government & Public Services
A clear connection to public services.
Help residents reach the right office and keep routine service enquiries moving. Use business calling, department routing and SMS for the information your team needs to share.
Calling
Your public service teamEnquiries · Departments · Updates
Help people find the right office.
Organize routine contact around departments, responsibilities and service information.
Routine service notices
Prepare SMS about changes such as office hours or appointments, subject to sender and destination requirements.
Explore messagingStaff access
Create agent accounts and review permissions for staff handling calls and contact information.
Explore team accessPut it to work
From a public enquiry to its next step.
Explore how the communication tools fit into your day-to-day work.
Find a department+
Let callers choose a service through your incoming menu and route the call to the team responsible.
Follow up on the request+
Use your organization’s case-management process to track the enquiry. Keep the appropriate reference available when arranging a follow-up call.
Share a service change+
Prepare an approved message or connect a service event to the SMS API. Your system supplies the audience, timing and accurate information.
Connected workflows
Connect to your service workflow.
A custom integration can connect events from your case or appointment system to supported communication actions. IllyVoIP supplies calling and messaging tools; case decisions, official records and service eligibility remain in your organization’s systems.
Explore developer resourcesA few useful
details.
Ask our teamIs this an emergency-alert service?+
The workflows described here cover routine calls and messages. Do not treat this setup as a replacement for a dedicated emergency communications or public-warning system.
Does it connect automatically to our case system?+
No specific case-management connector is promised. Review the available interfaces and build the integration your workflow needs.
Can we keep our existing office numbers?+
Porting depends on the country, number type and provider. Ask the team to review your existing numbers and requirements before planning a transfer.
Build the right setup
for your team.
Tell us about your workflow, destinations and existing systems.