Service reachability
Check whether the current browser can reach the IllyVoIP service and regional browser voice edges.
All features
Call quality & connection testing
A clearer view of your connection.
Check how your browser reaches IllyVoIP, then use device, routing and call evidence to investigate the full calling experience.
Understand the connection path
Your browserYour networkIllyVoIP voice region
Reachability and response time
from the network you are using.
Check the path.
Understand the result.
The portal’s connection test provides a quick starting point for investigating browser connectivity.
Response time
Compare the results of three short rounds from your current network.
No test call
The connection check does not place a call, use your microphone, log in to SIP or incur a call charge.
How it works
From a symptom
to useful evidence.
Use the diagnostic together with the context of the actual issue.
Use the affected environment
Open Connection quality in the browser and network where the issue occurs. Note whether it affects incoming calls, outgoing calls or both.
Run the check
Select Run test and leave the page open until all three rounds finish. Review the results shown for the service and regional edges.
Compare carefully
If appropriate for your setup, compare another network. Record the environment and time with each result rather than treating one reading as a guarantee.
Share the context
For persistent problems, send the visible results and a representative Call ID to support. Include the symptom, time and timezone.
One check.
A defined scope.
Call audio depends on more than whether the browser can reach an endpoint.
- Not a bandwidth or media test
- This check does not measure bandwidth, packet loss, jitter, Wi-Fi strength or real call audio quality.
- Audio devices and permissions
- If a call connects without sound, check input/output selection, microphone access and mute controls.
- SIP and routing settings
- External SIP clients need compatible transport and audio settings. A region setting does not resolve every device or destination issue.
A few useful
details.
Ask our teamWill a good result guarantee clear calls?+
No. A successful reachability check does not measure the actual media path or listening experience.
Does the test change my voice region?+
No. Opening or running the connection check does not save a new routing region. Regional routing is configured separately.
Does it make a charged call?+
No. The portal describes three short connectivity checks with no call, microphone access, SIP login or charge.
Start with a useful check.
Open the connection test from the network and browser you normally use for calling.