A clearer path to the answer.

Add browser calling with the Webphone SDK

Use the current SDK package, keep permanent credentials on your server and test browser calling safely.

Add or change your login email and phone

Update account identifiers through verification, distinguish contact information from login details and handle interrupted changes safely.

Billing and Payment Options on ILLYVOIP

Add credit to your account balance, manage payment methods and troubleshoot pending or failed top-ups.

Bring your existing number to IllyVoIP

Prepare a number-porting request, supply matching account details and follow its progress without cancelling your existing service too early.

Build a telephone menu for Sales and Support

Build an IVR phone menu, connect a number, configure keypress choices and test the caller journey.

Build and maintain your Voice Agent knowledge

Add business facts and answers, import a reviewed CSV and apply changes to the right agent.

Check a phone number with Number Lookup

Use free number analysis, review the price of an optional live lookup and understand what a result can establish.

Choose and verify your outgoing caller ID

Choose your Caller ID (CLI), verify a number and understand which identity your calls display.

Choose how rejected outgoing calls are handled

Choose a SIP response or an audio prompt for calls rejected by Caller ID or fraud-control checks before routing.

Claim a free phone number offer

Check eligibility, choose an available number and understand review, activation and later renewal charges.

Configure caller name, emergency address and fax

Find optional services for your number, review fees and follow requests without confusing submission with activation.

Connect Voice Agent flows, integrations and reports

Collect input, branch deliberately, connect an HTTP service and verify transfers and call reports.

Explain your activity in Communication reviews

Find SMS and calling reviews, explain your use case, provide information and understand what an approval does and does not change.

Find and listen to voicemail

Choose the right mailbox, listen to saved messages and check why an expected voicemail is missing.

Find business contacts with Lead Finder

Search from the webphone, narrow results by location and review contact-reveal costs before confirming.

Find your way around the IllyVoIP Portal

Choose the right starting point for calling, messages, phone numbers, your team and account settings.

How to Become a Reseller with IllyVoIP

How to check rates and understand how to use routing plans

In this article, we'll explain how to check call rates and understand routing plans with ILLYVOIP. By the end, you'll know how to find the best rates and choose the right routing plan for your needs

How to configure MicroSIP

How to configure Zoiper 5

How to contact Support and request test credit

How to create an IllyVoIP account

This article will explain the steps to create your own ILLYVOIP Portal account

How to create SIP & Agents accounts

How to install and use X-Lite

How to install and use Zoiper 3 with ILLYVOIP

How to order a DID Number and start making calls

Find and order a phone number (DID), understand prices and documents, and manage routing, renewal and cancellation.

How to Read and Understand Your VoIP Call Reports (CDR)

How to Reset Your Password

In this guide, we’ll show you how to reset or update your IllyVOIP account password quickly and easily.

How to Set Up 3CX with Illyvoip

How to set up MagnusBilling with ILLYVOIP

How to setup Zoiper on Mobile

Make and manage calls with the browser webphone

Prepare your audio, place and answer calls, use the keypad and transfer controls, and understand browser-phone takeover.

Monitor live calls and review performance

Use Realtime Operations for current activity and historical reports for completed calls, agents and phone numbers.

Organize companies and contact fields

Group contacts by company and configure useful profile fields without losing track of existing information.

Review your team’s activity and sessions

Find recorded team actions, filter by member and outcome, and distinguish activity history from current online presence.

Run and supervise a calling campaign

Check readiness, start or pause safely, follow outcomes and avoid accidental repeat dialing.

Schedule appointments and contact follow-ups

Save a follow-up for the correct contact, check its timezone and understand reminders and campaign callbacks.

Send SMS from the IllyVoIP portal

Choose an approved sender, add single or bulk recipients, check message segments and review the cost before sending SMS.

Set up the IllyVoIP mobile and Windows apps

Set up IllyVoIP on iPhone, Android or Windows: account sign-in, permissions, audio, outgoing calls and incoming-number routing.

SIP response codes

Guide to SIP codes and troubleshooting your calls

Start with the API, Playground and webhooks

Find your API key, make a safe first request and connect event notifications without exposing credentials.

Test your connection to IllyVoIP

Run the Portal connection test, understand its limits and compare networks when troubleshooting browser calling.

Understand account restrictions, recovery and closure

Distinguish a login check from a service review or account closure, and choose the appropriate recovery path.

Understand transactions, refunds and invoices

Read your balance ledger, find charges and refunds, export filtered records and distinguish invoices from usage history.

Use IllyVoIP calling inside your CRM

Prepare HubSpot calling, understand CTI access and separate phone readiness from contact synchronization.

What is SIP Account & Trunk

What is VOIP (Voice over Internet Protocol)

Prepare an outbound campaign

Choose a dial mode, assign agents and review readiness.

Configure an inbound queue

Set ringing, waiting behavior and SIP-line membership.

Organize your contacts

Add contact details, responsibility and sharing.

Work in the agent workspace

Find a contact and keep notes with the conversation.

Prepare an AI voice agent

Review knowledge, language, hours and incoming routing.

Set your portal preferences

Language, timezone, local dialing and notifications.

Manage two-step verification

Check login methods and review account sessions.

Configure HubSpot sync

Choose sync directions and review contact conflicts.

Troubleshoot webhook delivery

Check subscriptions, signatures and HTTP responses.

Review fraud-control rules

Understand channel policies, prefixes and rate limits.

Troubleshoot the webphone

Check availability, microphone permissions, audio devices and the active tab.

Check SMS delivery

Find message history, understand statuses and investigate delivery.

Where do I access the new platform?

Open app.illyvoip.com in your browser. You can also use the official IllyVoIP apps for Windows, iOS and Android with your existing account. Open the portal Get the apps

What should I complete before using services?

Review your account details and the requirements shown in Account verification. Identity verification and the service agreement are separate steps. Then check the configuration and funding needed for the service you want

Where do I change language and timezone?

In Settings, open Preferences and then Interface. The portal provides language and timezone controls, along with local-dialing and appearance preferences. Review your choices before saving them. Open Settings

Where can I review account security?

Open Security in Settings to find password controls, Two-step verification and Active sessions. Two-step verification offers authenticator-app, email-code and SMS options; SMS requires a login phone. Follow the instructi

How do I prepare access for my team?

Create the agent or SIP accounts your setup needs and review their permissions. Decide who handles calls, contacts and billing before sharing access. Use the team-account guide to plan the appropriate configuration. Agen

What information helps support investigate an issue?

Include the service, date and timezone, what you expected, what happened and a relevant call or request reference. Describe any recent changes. Keep passwords, API keys and verification codes private. Support guide Open

The webphone is offline. What should I check?

Open webphone Settings and review Availability, the selected SIP line and which tab controls the session. Switching Availability off signs the webphone out in every tab until you turn it back on. Webphone troubleshooting

A call connects, but audio is missing. Where do I start?

Check the microphone permission, selected input/output devices, volume and mute controls. For an external SIP device, also compare its audio mode with the SIP line settings. Browser audio checks SIP setup

Does the connection test measure call quality?

It checks reachability and response time from your browser to IllyVoIP services and regional browser voice edges. It does not measure bandwidth, jitter, packet loss or real call audio. Understand connection testing

My device is registered, but incoming calls do not arrive.

Check the active phone number’s saved routing destination as well as the device identity. Registration and incoming-number routing are separate parts of the call path. Number routing guide

Where do I get current SIP server settings?

Open SIP Lines and expand Technical endpoints. Match the regional hostname, transport and audio settings to your client. Do not copy addresses or technical prefixes from old screenshots. SIP client guides

How should I interpret a SIP error?

Read the full registration or call sequence. A challenge response can be normal; repeated failures need context. Collect the response text, time and Call ID where available. SIP response codes

My SMS is not confirmed as delivered.

Locate it in Message history and review the status, source, timestamp and delivery details before resending. A sent message is not the same as a delivered message, and a delivery report is not a read receipt. SMS deliver

My webhook receiver is failing. What should I collect?

Review the delivery log, HTTP response and error. Verify the signature against the raw request body and deduplicate by the body’s event ID. Do not send the signing secret to support. Webhook behavior

What should I include in a support ticket?

Describe the expected result and what happened. Include the date, timezone, device or browser version, affected service and a representative Call ID or message reference. Remove passwords and keys from screenshots. Suppo

Where can I check for a service notice?

Use the external network status page for published notices. A normal status page does not rule out an account-specific, device or local-network problem. Network status

Which service fits everyday business calling?

Start with Business Voice if your team needs calling through the webphone or the IllyVoIP apps. Review Phone Numbers separately when you need an incoming business number. Business Voice Phone Numbers

What if I already use a PBX or voice platform?

Review Wholesale Voice & SIP for provider connectivity. Prepare your destinations, expected traffic, simultaneous-call needs and preferred region before discussing the setup. Wholesale Voice & SIP SIP setup

Where should I start with calling automation?

Use AI Voice Agents for a configured voice-agent workflow. Use Voice API when your developers want to build and control call flows. Contact Center covers team calling, queues and outbound campaigns. AI Voice Agents Voice

Where can I find an accurate price?

Use current account Pricing for your destination and service. Voice billing increments, recurring number charges, message segments and optional services can affect the total. Pricing overview Rates & routing guide

Can I request credit for a test?

You can ask support to review a test-credit request. Explain the service and destinations you want to evaluate. Credit and any conditions must be confirmed before use. Request test credit

How do I prepare a custom enquiry?

Include the service, countries, number types, traffic estimate, expected simultaneous calls and any PBX or integration requirements. For number availability, check the current inventory rather than relying on an old list

Does every number activate immediately?

No. Inventory and registration requirements vary. Review the order status and any document requirements before routing traffic to a new number. Order a phone number

Can I keep an existing number?

Use the porting enquiry process so the team can review eligibility and required documents. Keep the existing service active while the transfer is being arranged. Number porting

Do I need a different account for the apps?

The official Windows, iOS and Android apps use your existing IllyVoIP account. Use the store links on our Apps page. Get the apps

Where do I find available numbers?

Open Phone Numbers and choose Order Phone Number. Select a country, then review the number types and inventory offered for that location. Availability varies; use the live catalog for your destination. Open Phone Numbers

What should I check before ordering?

Review the setup fee, recurring charge and registration requirements. The order guidance explains that monthly charges are prorated for the remainder of the current cycle and billed in advance for the next cycle. Review

Why is my order pending?

Some destinations require registration documents and approval. Check the order status and any outstanding requirements in Phone Numbers. If something is unclear, include the order reference when contacting support. Open

How do I choose where calls are answered?

For an active number, open Configure and select the destination for incoming calls. Available routing options include a local SIP user, queue, voice agent, Voice API Control, PSTN forwarding, external SIP servers and a S

Can I bring a number from another provider?

Open Number Porting to review the requirements and request process. Eligibility depends on the country, number type and current provider. Use the confirmed transfer date when planning the change. Number porting guide

Is a verified external caller ID an incoming number?

Verifying an external number lets you use it as an approved outbound caller ID. It does not move that number’s incoming calls to IllyVoIP or turn it into a purchased number. Porting and incoming routing are separate proc

How do I add credit?

Open Top up in the portal, choose an amount and review the available payment methods. Check the total and any provider fees before proceeding to the payment step. Open Top up

Which payment methods can I use?

The portal lists card, PayPal, cryptocurrency and SWIFT bank-transfer options. Available amounts, method requirements and provider fees are shown in the payment flow. Bank transfers are credited once funds are received.

What if a payment is not reflected in my balance?

Check Transactions for the payment record and status. If you need help, send support the payment reference, amount, method and time. Do not include complete card details, passwords or security codes. View Transactions Co

Where do I find current service rates?

Open Pricing in your account and review the relevant destination or service. Voice routing, number fees, SMS segments and optional services can affect the charge. Check the applicable rate and billing increment before us

What is the difference between Transactions and Ledger?

Transactions lists payment records with a transaction reference, amount, method and date. Ledger lists account entries with their date, description, amount and ID. Use the relevant reference when asking support to invest

How do I ask about a service charge?

Identify the service and the relevant call, message, order or ledger reference. Include the date, timezone and the amount you are asking about. For a call, also note the destination and routing plan so support can review

Where do I find my connection details?

Open SIP Lines in the portal. Use the credentials for the SIP line you intend to connect and expand Technical endpoints for current server, transport and codec information. Keep passwords private. Open SIP Lines Create S

Which regional server should I use?

The portal lists Germany, United States and Singapore endpoints. Match the hostname to the region chosen for your setup. Use the hostname, rather than an IP address, for TLS or WSS connections. Regional endpoint referenc

How do signaling and audio settings differ?

SIP over TLS protects signaling. Call audio has a separate setting: Standard RTP, SDES-SRTP or DTLS-SRTP. Match the SIP line’s audio mode to your device. Standard RTP is not encrypted; enabling TLS alone does not select

What if authentication keeps failing?

Check the SIP username, authentication method, password and server against the selected line. A 401 or 407 challenge can be part of normal authentication; repeated failures need the full sequence and response text to dia

What if a call connects with no audio?

Compare the device’s audio mode with the SIP line setting and check the selected audio devices. For a PBX or SIP phone, have your administrator review the media path and network configuration. Include whether the issue a

Does registering a device route incoming calls to it?

Configure the phone number’s incoming destination separately. Registration establishes the device connection; the number’s route determines where an incoming call is sent. Incoming-number guidance

Where can I check current rates?

Open Pricing in your account to browse voice, SMS and phone-number rates. Check the applicable billing increments, recurring fees and separate automation charges before using a service.

Do the mobile and Windows apps need another account?

No. Sign in with your existing IllyVoIP account. Use the official store links on our Apps page.

Why might a phone number still be pending?

Some destinations require registration documents or approval. Review the status and requirements in your phone-number order, then contact support if you need help.

Where should I report a service issue?

Check the network status page for service notices. For an account-specific problem, open a support ticket and include the time, timezone and relevant call or request reference. Keep passwords and API keys private.