A clearer path to the answer.

Add a call script to an IllyVoIP campaign and use it during calls

Add a call script to an IllyVoIP campaign, find it in the agent dialer and keep scripts, contact notes, outcomes and callbacks separate. →

Add a web opt-out link and suppression checks to an IllyVoIP SMS workflow

Build an application-owned SMS preference link, save scoped suppression and check it before future IllyVoIP submissions without claiming native STOP handling. →

Add an authorized SIP-line selector to an IllyVoIP SDK phone

Build a server-authorized SIP identity selector for a custom IllyVoIP SDK phone and switch only after the previous owner is idle and cleaned up. →

Add an Available/Unavailable control to an IllyVoIP SDK phone

Build a browser-phone availability control using IllyVoIP SDK register and unregister while preserving call state and handling uncertain results. →

Add an IllyVoIP read-aloud button to messages in your application

Add a user-triggered read-aloud action with IllyVoIP text-to-speech, private audio access and clear playback and cancellation states. →

Add browser calling with the Webphone SDK

Install the official IllyVoIP Webphone SDK using hosted assets or a matched versioned bundle, then configure managed authentication and verify browser calling. →

Add IllyVoIP browser calling to a Next.js App Router application

Add IllyVoIP calling to Next.js App Router with a browser-only phone panel, a protected token route and deliberate navigation and logout handling. →

Add IllyVoIP browser calling to a Vue 3 application

Build a Vue 3 calling component with the IllyVoIP SDK, server-issued browser tokens, reactive call state and deliberate connection cleanup. →

Add IllyVoIP click-to-call buttons to customer records in your CRM

Add a reviewed click-to-call action to your CRM using one IllyVoIP SDK owner, current authorized contact data and duplicate-click protection. →

Add IllyVoIP narration to Google Slides and share it with working audio

Generate narration with IllyVoIP, insert matching MP3 or WAV files into Google Slides, and verify playback plus linked Drive audio permissions for viewers. →

Add IllyVoIP SMS notifications to WordPress with a small custom plugin

Build a small WordPress SMS plugin for approved staff events, queue notifications outside registration and keep IllyVoIP API credentials server-side. →

Add IllyVoIP-generated narration to a PowerPoint presentation

Generate slide narration with IllyVoIP TTS, insert MP3 or WAV files in PowerPoint, and verify playback, timing and the saved presentation. →

Add microphone and speaker selection to the IllyVoIP WebRTC SDK

Use listDevices, setInputDevice and setOutputDevice with clear browser-permission handling and accurate microphone-switching behavior. →

Add mute, hold, resume and keypad controls to an IllyVoIP browser phone

Add SDK mute, local hold, resume and keypad controls, with accurate state labels and clear limits on waiting music, billing and DTMF confirmation. →

Add or change your login email and phone

Update account identifiers through verification, distinguish contact information from login details and handle interrupted changes safely. →

Add speed-dial keys to a Yealink T54W using IllyVoIP

Program a Yealink T54W speed-dial key for an IllyVoIP call, choose the right SIP account and verify the destination without changing number routing. →

Assign and share a contact from the IllyVoIP app

Review ownership, responsibility and sharing in the IllyVoIP mobile contact editor, validate custom fields and verify the saved access deliberately. →

Assign IllyVoIP SIP accounts in Bria Teams

Add IllyVoIP as a custom voice service in Bria Teams, assign individual SIP accounts and help users select the correct account for external calls. →

Attach CRM reference metadata to Webphone SDK SIP requests

Attach minimal CRM or desk references to IllyVoIP SDK SIP requests, validate header values and verify the receiving integration’s actual behavior. →

Billing and Payment Options on ILLYVOIP

Add IllyVoIP credit, choose saved payment methods and recover from interrupted checkout without duplicate payments. →

Bring your existing number to IllyVoIP

Prepare a number-porting request, supply matching account details and follow its progress without cancelling your existing service too early. →

Build a keypad phone menu with the Voice API

Collect DTMF with IllyVoIP, route Sales and Support selections, and handle no input, invalid choices and transfer outcomes in your application. →

Build a language-selection phone menu with the IllyVoIP Voice API

Offer an explicit keypad language choice and use compatible Voice API language and voice values for later prompts and transfers. →

Build a missed-call follow-up list from IllyVoIP call history

Build a reviewed follow-up list from IllyVoIP incoming call history, distinguish no answer from other failures and preserve human follow-up decisions. →

Build a Power BI call-history report from IllyVoIP data

Build and reconcile a Power BI report from a complete IllyVoIP call-history export, preserving call IDs, UTC dates and clearly defined reporting measures. →

Build a read-only view of active IllyVoIP calls with the API

Display IllyVoIP active calls with the Voice API while preserving stale-state warnings, line scope and the distinction between call identifiers. →

Build a short keypad survey with the IllyVoIP Voice API

Collect a short, versioned keypad survey with IllyVoIP call control, validate each answer and retain partial results without duplicate submissions. →

Build a telephone menu for Sales and Support

Build an IVR phone menu, connect a number, configure keypress choices and test the caller journey. →

Build an email-to-SMS workflow with the IllyVoIP API

Build a controlled email-to-SMS adapter with Python, an approved IMAP folder, persistent message identity and IllyVoIP submission records. →

Build and maintain your Voice Agent knowledge

Maintain IllyVoIP Voice Agent knowledge, import and export CSV safely, preserve disabled entries and check byte limits before applying changes. →

Build and test FreePBX dial patterns for an IllyVoIP trunk

Build FreePBX dial patterns with clear prefix and prepend examples, verify transmitted digits and select the correct IllyVoIP trunk. →

Build appointment SMS reminders with IllyVoIP

Schedule SMS reminders in your application, handle timezones and cancellations, and use IllyVoIP to submit and track each approved message. →

Build incoming-call Answer and Decline controls with the Webphone SDK

Build reliable Answer and Decline controls for IllyVoIP SDK incoming calls, including duplicate clicks, caller cancellation and UI cleanup. →

Build keyboard-accessible call controls with the IllyVoIP SDK

Build keyboard-operable call controls around the IllyVoIP SDK with clear focus, call-state announcements and pending-action handling. →

Build SMS reminders for upcoming IllyVoIP phone-number renewals

Read IllyVoIP number-order renewal dates and send a tracked reminder to an approved account contact without changing renewal or billing settings. →

Cancel a phone-number order or stop renewal through the IllyVoIP API

Use the correct owned order ID to request number cancellation, distinguish end-of-term scheduling from pending-order release and verify the result. →

Capture a caller reference and use it in a Voice Agent flow

Capture an ordinary caller reference in an IllyVoIP Voice Agent flow, save it to a variable and handle incomplete or incorrect input. →

Capture a SIP call trace for IllyVoIP Support with Wireshark

Capture one authorized SIP call, inspect its signaling flow in Wireshark and prepare private evidence that IllyVoIP Support can correlate with call reports. →

Capture and inspect an IllyVoIP SIP call with sngrep

Use sngrep on your PBX to collect a focused SIP trace, inspect a call flow and prepare private evidence for IllyVoIP Support. →

Change an IllyVoIP SIP password and update the devices using it

Rotate an IllyVoIP SIP-line password, update the devices using it and verify registration without confusing SIP credentials with the Portal login. →

Change an incoming number’s destination through the IllyVoIP API

Change an IllyVoIP number’s incoming-call destination by API, verify the saved route and handle an uncertain response without overwriting another change. →

Change country and prefix restrictions in the IllyVoIP app

Edit channel-specific fraud controls in the IllyVoIP app, distinguish allowlists from blocklists and reconcile revision conflicts before saving again. →

Check a destination’s calling rate with the IllyVoIP Rates API

List calling-rate countries, search destinations in the account routing context and verify the complete number with an IllyVoIP rate quote. →

Check a phone number with Number Lookup

Use free number analysis, review the price of an optional live lookup and understand what a result can establish. →

Check call encryption settings in the IllyVoIP app

Choose the app media security mode, understand the line default and effective mode, and check connection after a change. →

Check incoming-call alerts in the IllyVoIP Windows app

Check incoming IllyVoIP calls on Windows by separating number routing, app readiness, notification banners and ringtone audio. →

Check pfSense NAT when an IllyVoIP phone has missing audio

Distinguish a SIP phone from a hosted PBX, inspect pfSense NAT and test only the source-port or firewall change supported by call evidence. →

Check phone numbers with the IllyVoIP Lookup API and optional HLR

Use the IllyVoIP Lookup API for number metadata, choose optional paid HLR and understand freshness, costs and result limitations. →

Check RTP packetization when IllyVoIP audio breaks up

Measure RTP packet spacing and timestamp steps for an IllyVoIP call, distinguish loss from packetization, and test one media change at a time. →

Check RTP payload types against SDP when IllyVoIP audio fails

Compare RTP payload types with the negotiated SDP on each IllyVoIP call leg, separating speech, telephone events and protected media. →

Check SIP ALG on TP-Link Deco When Troubleshooting IllyVoIP

Check the SIP ALG setting on supported TP-Link Deco systems, run a controlled before-and-after VoIP test and restore the setting if it does not help. →

Check SIP and RTP firewall ports for an IllyVoIP connection

Check the signaling and media ports used by your IllyVoIP phone or PBX. Build a firewall worksheet from actual endpoints, RTP settings and SIP traces. →

Check SMS encoding, message parts and converted text before sending

Understand GSM-7 and Unicode SMS, compare message parts, review destination-specific conversion and check the text IllyVoIP actually submitted. →

Check the destination when your IllyVoIP number does not ring

Check an active number’s saved destination, follow the relevant SIP, queue, forwarding or application route and collect useful support evidence. →

Check the MikroTik SIP helper when IllyVoIP calls fail

Inspect RouterOS SIP helper settings, compare an affected IllyVoIP call and test a reversible change without clearing unrelated connections. →

Check why an IllyVoIP card top-up was declined

Troubleshoot a declined IllyVoIP card top-up, distinguish verification from checkout failures and check payment status before retrying. →

Check your call capacity and request more concurrent calls in IllyVoIP

Find your concurrent-call and CPS limits, request the capacity you need and check the decision in the IllyVoIP Portal. →

Choose and verify your outgoing caller ID

Choose eligible IllyVoIP caller IDs and manage custom caller ID approval requests, pending decisions and cancellations. →

Choose Bluetooth, earpiece or speaker during an IllyVoIP app call

Select an available Bluetooth device, phone audio or speaker during an IllyVoIP Android call and check output separately from microphone mute. →

Choose how rejected outgoing calls are handled

Choose audio prompts or SIP-only responses for supported IllyVoIP call rejections, verify the setting and troubleshoot the actual cause. →

Claim a free phone number offer

Check eligibility, choose an available number and understand review, activation and later renewal charges. →

Collect a spoken response with the IllyVoIP Voice API

Add a spoken-response step to an IllyVoIP Voice API call, select a supported language, handle silence and errors, and confirm the caller’s choice. →

Collect an appointment confirmation through an IllyVoIP phone call

Build a backend appointment-confirmation call with the IllyVoIP Voice API, collect a keypad choice and update the correct appointment only once. →

Collect and record opt-in before sending IllyVoIP SMS

Build a clear SMS opt-in form, keep a scoped permission record and check it before your application submits SMS through IllyVoIP. →

Collect focused Asterisk logs for an IllyVoIP support case

Check Asterisk logging, capture one failed IllyVoIP call, restore the previous settings and share a reviewed private support excerpt. →

Complete IllyVoIP account verification and the Service Agreement

Complete IllyVoIP identity verification, review the Service Agreement and confirm the owner’s passkey signature and saved agreement copies. →

Compose, review and send SMS in the IllyVoIP mobile app

Compose SMS in the IllyVoIP app, review recipients, encoding and price, then confirm sending and inspect delivery separately. →

Configure a Poly VVX 500 SIP phone with IllyVoIP

Find the VVX web interface, configure one SIP line, understand inherited settings and check calls without changing other accounts. →

Configure a standalone FreeSWITCH gateway for IllyVoIP

Configure a directly managed FreeSWITCH Sofia gateway, map IllyVoIP SIP credentials and keep inbound routing separate from authorized outbound dialing. →

Configure Akuvox R20A and R29 reception audio calls with IllyVoIP

Configure IllyVoIP reception audio on Akuvox R20A and R29 door phones. Register SIP and select the reception destination without changing access controls. →

Configure an Issabel PJSIP Trunk with IllyVoIP

Set up an Issabel PJSIP trunk with IllyVoIP. Follow the authentication, outbound and inbound routing steps, then check registration, caller ID and audio. →

Configure AudioCodes MP-112/MP-114 FXS ports for IllyVoIP

Configure an existing AudioCodes MP-112 or MP-114 FXS installation for IllyVoIP using per-port credentials, reviewed routing and saved settings. →

Configure baresip on Linux with an IllyVoIP SIP account

Configure a private baresip account on Linux, map IllyVoIP SIP credentials, select compatible audio settings and verify registration and calling. →

Configure caller name, emergency address and fax

Find optional services for your number, review fees and follow requests without confusing submission with activation. →

Configure Cisco ATA 191/192 Multiplatform phone ports with IllyVoIP

Connect an analog handset through Cisco ATA 191/192 Multiplatform firmware, map SIP credentials per port and verify registration, dialing and incoming calls. →

Configure Gigaset N610 and N670 IP PRO with IllyVoIP

Set up Gigaset N610 and N670 IP PRO with IllyVoIP. Configure provider profiles, SIP accounts and handset assignments for incoming and outgoing calls. →

Configure Grandstream GXP1625 and GXP2170 with IllyVoIP

Set up Grandstream GXP1625 and GXP2170 phones with IllyVoIP. Configure account fields, transport, line selection and incoming routing. →

Configure Linphone with an IllyVoIP SIP Account

Configure Linphone with IllyVoIP SIP credentials. Follow account setup, call tests and troubleshooting, with desktop and mobile incoming-call limitations. →

Configure microphone processing for IllyVoIP SDK calls

Set browser microphone-processing preferences for IllyVoIP SDK calls and compare actual behavior without treating constraints as guaranteed audio quality. →

Configure PhonerLite on Windows with an IllyVoIP SIP line

Set up PhonerLite for IllyVoIP on Windows, map SIP credentials correctly, match transport and audio settings, and check incoming and outgoing calls. →

Configure predictive-dialer pacing and waiting limits

Configure predictive campaign pacing, ready-agent thresholds, phone reuse cooldown and customer waiting limits in IllyVoIP. →

Configure regional connection fallback in the IllyVoIP Webphone SDK

Configure ordered regions and a region-aware token provider for IllyVoIP SDK connection fallback, with clear limits during an active call. →

Configure ringing and outgoing-call sounds in the IllyVoIP Webphone SDK

Configure local incoming and outgoing sounds with the IllyVoIP SDK tones options, check browser playback and avoid duplicate ringers. →

Configure Softphone.Pro with an IllyVoIP SIP line

Set up Softphone.Pro using your IllyVoIP SIP credentials. Map server and authentication fields, check registration and test incoming and outgoing calls. →

Configure Telephone on macOS with an IllyVoIP SIP line

Configure the Telephone SIP app on macOS with your IllyVoIP line, choose audio devices, test incoming calls and collect useful diagnostics. →

Connect 2N IP Solo, IP Verso and IP Base intercoms to IllyVoIP

Connect 2N IP Solo, IP Verso and IP Base to IllyVoIP for reception audio. Configure SIP and the entrance button while preserving access-control settings. →

Connect a Fanvil LINKVIL W610W Wi-Fi phone to IllyVoIP

Join Wi-Fi and configure a Fanvil LINKVIL W610W SIP account for IllyVoIP, then test incoming calls, outgoing audio and idle behavior. →

Connect a Fanvil PA3 paging gateway to a PBX using IllyVoIP

Connect a Fanvil PA3 to a PBX using IllyVoIP. Configure a protected paging extension, controlled routes and practical audio and access tests. →

Connect a FRITZ!Box 7590 to IllyVoIP for internet calls

Configure an IllyVoIP SIP identity on a FRITZ!Box 7590, assign the intended handset and verify outgoing calls and incoming-number routing. →

Connect a Grandstream GDS3710 door intercom to IllyVoIP for audio calls

Map a Grandstream GDS3710 SIP account to IllyVoIP, set a doorbell call destination and verify registration and two-way audio without changing door access. →

Connect a Grandstream WP826 Wi-Fi Phone to IllyVoIP

Connect your WP826 to Wi-Fi, configure its IllyVoIP SIP account, match audio settings and check incoming and outgoing calls before using the handset. →

Connect a Poly Trio C60 conference phone to IllyVoIP

Connect a Poly Trio C60 to IllyVoIP using the correct SIP profile, account settings and audio policy, then verify incoming and outgoing calls. →

Connect a Yealink CP925 or CP965 to IllyVoIP

Register Yealink CP925 and CP965 conference phones with IllyVoIP. Locate the interface, configure the SIP line and verify meeting-room audio. →

Connect a Yealink W90 DECT system to IllyVoIP

Register a Yealink W90 system with IllyVoIP. Connect manager and bases, assign the handset account and check synchronization and calls. →

Connect an Algo 8188 ceiling speaker through a PBX using IllyVoIP

Set up an Algo 8188 ceiling speaker behind a PBX using IllyVoIP. Protect the paging extension and verify PoE, speaker output and caller access. →

Connect an Algo 8301 to a PBX using IllyVoIP

Connect an Algo 8301 paging adapter behind your PBX and IllyVoIP trunk. Protect the paging route and test amplifier audio and access restrictions. →

Connect an analog phone through a Yeastar TA200 to IllyVoIP

Connect an analog telephone to a Yeastar TA200 FXS port. Configure IllyVoIP SIP registration, dialing and the incoming number destination. →

Connect an Asterisk PJSIP trunk to IllyVoIP

Connect an Asterisk PJSIP trunk to IllyVoIP and build restricted incoming and outgoing dialplan examples with clear checks and rollback. →

Connect an Avaya J179 Open SIP phone to IllyVoIP

Configure an Avaya J179 running Open SIP firmware with your IllyVoIP SIP line. Check the server, sign-in, transport and incoming calls. →

Connect analog telephones through a Grandstream GXW42xx gateway

Map Grandstream GXW42xx FXS ports to IllyVoIP SIP lines. Configure profiles and authentication, verify cabling and test each analog telephone. →

Connect FusionPBX to IllyVoIP with a SIP gateway

Add a FusionPBX gateway, choose the right domain and SIP profile, then configure controlled outgoing routes and incoming destinations. →

Connect Grandstream DP752 cordless phones to IllyVoIP

Understand profiles, SIP accounts and handset assignments on a DP752 base, then test the correct incoming and outgoing line. →

Connect remote desk phones to a 3CX PBX using IllyVoIP

Connect remote desk phones through a 3CX SBC or router phone, then verify incoming and outgoing calls through your IllyVoIP trunk. →

Connect to the IllyVoIP API through an approved HTTP proxy

Configure an approved HTTP proxy for IllyVoIP HTTPS API requests, separate proxy and API credentials, and verify the actual network path with a bounded read. →

Connect VitalPBX to IllyVoIP: PJSIP trunk and call routing

Set up a VitalPBX PJSIP trunk, route outgoing and incoming calls, match caller ID and audio settings, and troubleshoot each stage of the connection. →

Connect Voice Agent flows, integrations and reports

Collect input, branch deliberately, connect an HTTP service and verify transfers and call reports. →

Connect Yeastar P-Series Software Edition to IllyVoIP

Create a registration trunk in Yeastar P-Series, assign permitted extensions and configure incoming calls without confusing trunk types. →

Continue IllyVoIP app sign-in when the browser is already signed into another account

Handle the existing-browser-account message during IllyVoIP app sign-in and choose deliberately between keeping the session and switching accounts. →

Convert a text-based PDF into audio with IllyVoIP

Extract and review PDF text, split it into bounded requests, and generate ordered IllyVoIP audio files without uploading the PDF itself. →

Convert a vCard contact file to CSV and import it into IllyVoIP

Convert vCard contacts into a reviewed CSV, resolve multiple phone numbers, and map a small sample into the IllyVoIP Portal before importing the full list. →

Convert text to speech with the IllyVoIP API and save the audio

Select current Speech API languages and voice identifiers, keep the matching catalogue context and recover from unavailable TTS selections. →

Correct phone-number verification documents in the IllyVoIP app

Review a phone number’s verification feedback and resubmit the required customer details and documents in the IllyVoIP app. →

Create a reusable IllyVoIP speech-prompt library for Voice API calls

Generate and version approved speech assets with IllyVoIP, host playable audio and use it on eligible Voice API calls without reusing call-scoped capabilities. →

Create and recover webhook setup in the IllyVoIP app

Create an IllyVoIP webhook from the app, store its signing secret securely and reconcile interrupted creation or rotation before trying again. →

Create, update and archive CRM companies through the IllyVoIP API

Use the Companies API to manage owned company records, link contacts and understand exactly what archiving changes. →

Delete a synchronized contact through the IllyVoIP API

Delete an owned IllyVoIP contact by UUID or external reference, reconcile uncertain results and prevent a later CRM sync from recreating it. →

Diagnose an IllyVoIP SDK call with preflight checks and WebRTC statistics

Run IllyVoIP SDK preflight checks and inspect sanitized call statistics while distinguishing browser permissions, signaling and actual media evidence. →

Diagnose choppy IllyVoIP calls: jitter, packet loss and network load

Diagnose choppy IllyVoIP calls, identify congestion and test a measured QoS change without guessing at router settings or audio causes. →

Diagnose cURL timeouts without repeating an IllyVoIP API operation

Measure cURL connection and response timing for the IllyVoIP API, distinguish transport failures from HTTP errors, and reconcile uncertain paid operations. →

Diagnose DNS lookup problems for an IllyVoIP SIP server

Check SIP hostname resolution from the affected network, interpret A, AAAA and SRV results, and separate DNS failures from registration or audio problems. →

Diagnose IllyVoIP SIP and audio traffic through OPNsense

Trace OPNsense firewall and NAT behavior for an IllyVoIP endpoint, then test a scoped correction without disrupting unrelated connections. →

Diagnose missing ringback and early audio on an IllyVoIP SIP call

Distinguish SIP 180, 183 and actual early audio when an IllyVoIP call is silent before answer, without mistaking progress for a final outcome. →

Diagnose Network unavailable on a Yealink phone used with IllyVoIP

Troubleshoot a Yealink Network unavailable message with link, DHCP, gateway and DNS checks before changing your IllyVoIP SIP credentials. →

Diagnose SIP 403 Forbidden on an IllyVoIP phone or PBX

Separate SIP registration and call rejection, check the correct IllyVoIP identity and collect evidence for a 403 Forbidden response. →

Diagnose unavailable, busy and declined IllyVoIP calls: SIP 480, 486 and 603

Compare unavailable, busy and declined call responses using recipient state, IllyVoIP routing and a focused SIP trace. →

Download an available IllyVoIP call recording from the Portal

Download an available IllyVoIP call recording, review any first-access charge and verify the saved audio file without exposing private calls. →

Edit and publish a Voice Agent from the IllyVoIP app

Edit a Voice Agent in the IllyVoIP app, return flow changes to the main editor and distinguish a saved update from completed publication. →

Embed an IllyVoIP SDK phone in an authorized iframe

Embed your own IllyVoIP SDK application with explicit microphone delegation, authenticated token access and a restricted parent-frame message boundary. →

Enable call recording and transcription in IllyVoIP

Enable IllyVoIP call recordings and transcripts, review separate access charges and verify future-call availability in Call Reports. →

Enable TLS and SRTP on an Asterisk PJSIP trunk

Configure verified TLS signaling and matching SDES-SRTP on an existing Asterisk PJSIP trunk, then check encryption and call behavior separately. →

Enable voicemail and email delivery for an IllyVoIP agent

Enable an agent mailbox in IllyVoIP, configure its email address and check setup, incoming routing and message delivery. →

End an IllyVoIP Voice API call and verify it has finished

End an owned IllyVoIP Voice API session using its call-control ID and verify terminal state without creating a replacement call. →

Escalate an unacknowledged service alert with IllyVoIP voice calls

Create a controlled on-call voice escalation workflow using explicit acknowledgement, incident deduplication and reconciliation of uncertain calls. →

Explain your activity in Communication reviews

Find SMS and calling reviews, explain your use case, provide information and understand what an approval does and does not change. →

Export an iPhone Voice Memo and transcribe it with IllyVoIP

Export rendered iPhone Voice Memos audio, convert it to a supported file, and transcribe it with IllyVoIP while preserving the original and reviewing accuracy. →

Export call history and retrieve available recordings with the IllyVoIP API

Export IllyVoIP call history by SIP identity, follow snapshot cursors and reconcile overlapping UTC calendar-day windows without duplicate rows. →

Export Outlook contacts and import a reviewed CSV into IllyVoIP

Export contacts from Outlook and import a reviewed CSV into IllyVoIP with deliberate phone-column mapping, encoding and duplicate handling. →

Extract audio from a video and transcribe it with IllyVoIP

Select a video audio track with FFmpeg, verify a supported MP3 or WAV file, and transcribe that audio with the IllyVoIP API. →

Find and download SMS rates in the Portal

Search IllyVoIP SMS rates by country or prefix, compare networks and download a CSV before reviewing your message quote. →

Find and listen to voicemail

Choose the right mailbox, listen to saved messages and check why an expected voicemail is missing. →

Find business contacts with Lead Finder

Search from the webphone, narrow results by location and review contact-reveal costs before confirming. →

Find disconnected or incomplete steps in a Voice Agent flow

Find missing destinations and incomplete steps in an IllyVoIP Voice Agent flow, preserve working branches and verify the corrected update. →

Find the cause of echo during an IllyVoIP call

Locate the source of returned speech during an IllyVoIP call using handset, headset and call-path comparisons before changing audio or network settings. →

Find unwanted call forwarding on a Yealink T57W used with IllyVoIP

Inspect always, busy and no-answer forwarding on a Yealink T57W used with IllyVoIP, distinguish server codes, and verify the intended incoming call route. →

Find why an IllyVoIP call recording is unavailable

Check recording eligibility, filters, processing and account access when an IllyVoIP call recording is missing or unavailable. →

Find your way around the IllyVoIP Portal

Navigate IllyVoIP Portal tasks and understand the Getting started checklist, account readiness and role-dependent menus. →

Find, quote and order a phone number by API

Browse IllyVoIP numbers, quote an exact available selection and submit an unchanged order with its pricing fingerprint and retry key. →

Finish an IllyVoIP mobile top-up after returning from checkout

Return from IllyVoIP app checkout, check the original invoice and distinguish pending payment from confirmed balance credit. →

Fix cURL certificate-chain errors when connecting to the IllyVoIP API

Diagnose cURL certificate-chain errors for the IllyVoIP API, check CA stores and approved proxy trust, and restore verification without insecure bypasses. →

Fix Keypad Digits Not Working During a VoIP Call

Fix telephone menus that do not recognize keypad digits on VoIP calls. Check when digits are sent, DTMF settings and each phone or PBX connection. →

Fix One-Way or Missing Audio on SIP Phones and PBXs

Troubleshoot one-way or missing audio on IllyVoIP SIP calls. Check the affected direction, audio devices, media encryption, codecs and NAT settings. →

Fix SIP Registration Failed on an IllyVoIP Phone or PBX

Diagnose SIP registration failures step by step: authentication mode, credentials, server, transport, timeouts and the evidence to send to Support. →

Follow an IllyVoIP SIP call from INVITE to hangup

Read a SIP call trace for an IllyVoIP call, separate provisional responses from answer, and identify the leg that ended the conversation. →

Format and validate recipient phone numbers before sending IllyVoIP SMS

Normalize and confirm SMS recipients in international E.164 format, handle invalid numbers and duplicates, and separate number validation from delivery. →

Format phone numbers and SIP URIs for IllyVoIP SDK calls

Prepare validated phone numbers and allowed SIP URIs for IllyVoIP SDK calls, and understand the SDK’s actual target normalization. →

Generate a voicemail greeting with IllyVoIP and install it in FreePBX

Generate a reviewed voicemail greeting with IllyVoIP TTS, upload it to the correct FreePBX UCP mailbox, and verify greeting precedence and the caller path. →

Generate and download a call-history export

Export IllyVoIP call history, follow report progress, download completed files and handle failed, cancelled or expired exports. →

Generate and read a call transcript inside IllyVoIP

Generate and read a call transcript inside IllyVoIP, review the quoted charge and distinguish saved Voice Agent text from new transcription. →

Generate and review an AI call summary in IllyVoIP

Create an AI call summary in IllyVoIP, review transcript and summary charges, follow processing states and verify the resulting key points. →

Generate and save IllyVoIP speech audio in Make

Generate speech with the IllyVoIP TTS API in Make, decode the returned base64 audio and save a usable MP3 or WAV file. →

Generate and save speech in JavaScript with the IllyVoIP TTS API

Generate WAV or MP3 speech with the IllyVoIP TTS API in Node.js. Select a voice, save the response and recover audio without another synthesis. →

Generate and save speech in Python with the IllyVoIP Text-to-Speech API

Generate speech with IllyVoIP from Python, choose a catalog voice, decode MP3 audio and preserve request records for safe recovery. →

Handle a customer conversation in the IllyVoIP mobile Agent Workspace

Match a caller to the right IllyVoIP contact, read their activity and save notes or follow-up in the mobile Agent Workspace. →

Handle a Voice API content-review response in your application

Handle a Voice API content-review refusal, retain its review reference and inspect partial action results before deciding what to do next. →

Handle browser-token refresh in a long-running IllyVoIP SDK session

Handle scheduled and manual IllyVoIP SDK token refresh, deferred application during calls, authorization failures and cleanup in a long-running session. →

Handle HTTP 429 rate-limit responses from the IllyVoIP API

Handle IllyVoIP HTTP 429 responses with Retry-After, bounded scheduling and shared-worker coordination without confusing throttling with SMS daily limits. →

How to Become a Reseller with IllyVoIP →

How to check rates and understand how to use routing plans

Understand IllyVoIP rates, billing increments and routing packages, and change your voice region with saved-state checks. →

How to configure MicroSIP →

How to configure Zoiper 5 →

How to contact Support and request test credit

Contact IllyVoIP Support, request test credit and attach relevant evidence from the app while checking ticket and upload results separately. →

How to create an IllyVoIP account

This article will explain the steps to create your own ILLYVOIP Portal account →

How to create SIP & Agents accounts

Create IllyVoIP SIP lines and agents, manage invitations and pending setup, and assign the permissions your team needs. →

How to install and use Zoiper 3 with ILLYVOIP →

How to order a DID Number and start making calls

Learn how to purchase, activate, and set up your DID number to start receiving and making calls easily. →

How to Read and Understand Your VoIP Call Reports (CDR)

Find missed calls in Call Reports and understand how viewing visible missed-call rows affects the unread navigation badge. →

How to Reset Your Password

In this guide, we’ll show you how to reset or update your IllyVOIP account password quickly and easily. →

How to set up MagnusBilling with ILLYVOIP →

How to setup Zoiper on Mobile →

Import a CSV contact list through the IllyVoIP app

Import a contact CSV through the IllyVoIP app by selecting a group, previewing columns, checking field mappings and reviewing the result. →

Import and review Voice Agent knowledge CSV files in the IllyVoIP app

Import and review Voice Agent knowledge CSV files in the IllyVoIP app, preserve disabled entries and apply the parent agent update deliberately. →

Import IllyVoIP call-history JSON into Excel with Power Query

Import complete IllyVoIP call-history JSON into Excel Power Query, preserve identifiers and UTC timestamps, and refresh without counting duplicate pages. →

Import selected phone contacts into IllyVoIP from the mobile app

Choose phone contacts to import into IllyVoIP, grant device permission and check the imported, updated and skipped results. →

Improve names, dates and acronyms in IllyVoIP-generated speech

Improve IllyVoIP text-to-speech pronunciation with clear spoken wording, the right language and voice, and controlled short audio tests. →

Integrate the IllyVoIP WebRTC Phone SDK into Angular

Use a single Angular service for IllyVoIP browser calling, bridge SDK events into signals and handle route changes, logout and browser-only initialization. →

Investigate an IllyVoIP SIP call that drops after about 30 seconds

Find the evidence behind an IllyVoIP call disconnecting around 30 seconds, including ACK handling, routing and the observed hangup initiator. →

Investigate P-Asserted-Identity and caller-ID mismatches on an IllyVoIP trunk

Compare P-Asserted-Identity, From and caller-ID policy on an IllyVoIP SIP trunk, identify conflicting headers, and collect a precise sanitized support case. →

Investigate SIP 404 Not Found on an outgoing IllyVoIP call

Trace a SIP 404 to the responding system, inspect the actual dialed address and check PBX number transformations without guessing the cause. →

Investigate SIP 406 Not Acceptable on an IllyVoIP connection

Investigate SIP 406 Not Acceptable on an IllyVoIP connection. Identify the responding system, inspect Accept headers and distinguish 415 and 488. →

Investigate SIP 408 Request Timeout on an IllyVoIP connection

Separate a SIP 408 response from a local timeout, identify the affected connection and collect the right evidence before changing settings. →

Investigate SIP 413 Request Entity Too Large on an IllyVoIP call

Investigate SIP 413 on an IllyVoIP trunk using the rejected request, its source and a bounded comparison before changing PBX settings. →

Investigate SIP 487 Request Terminated on an IllyVoIP call

Read SIP 487 alongside CANCEL and call-leg evidence to distinguish canceled attempts, answered branches and genuine calling problems. →

Investigate SIP 488 on an IllyVoIP phone or Asterisk trunk

Investigate SIP 488 using the rejected offer, codec overlap and media-encryption settings instead of assuming every rejection has the same cause. →

Investigate SIP 500 and 503 responses on an IllyVoIP connection

Investigate SIP 500 and 503 using the failed request, responding hop, call timing and IllyVoIP records without assuming an outage or retrying blindly. →

Keep one IllyVoIP SDK phone owner across browser tabs

Coordinate one IllyVoIP SDK owner across same-origin tabs using a Web Lock held through initialization and orderly cleanup. →

Let callers check an order status with the IllyVoIP Voice API

Build an authenticated order-status phone workflow with IllyVoIP Voice API keypad input, a scoped backend lookup and safe spoken responses. →

Let callers request a callback through the IllyVoIP Voice API

Collect a deliberate callback request during an IllyVoIP API call, save it once and let your application manage permitted timing and follow-up. →

Listen to or coach a live call from the IllyVoIP app

Use the IllyVoIP app’s authorized Listen and Coach actions, select the receiving SIP account and end the supervision leg safely. →

Load IllyVoIP call history into Google Sheets with Apps Script

Import paginated IllyVoIP call-history JSON with a private Google Apps Script, protect text identifiers and keep incomplete refreshes separate. →

Look up a service request from a Voice Agent flow

Connect an IllyVoIP Voice Agent HTTP step to your service-request lookup, extract minimal JSON fields and handle failure and not-found results. →

Make an Algo 8180 alert for an incoming IllyVoIP number

Set up the Algo 8180 G2 Ring extension for an IllyVoIP incoming number. Check registration, alert volume, number routing and ringing behavior. →

Make and manage calls with the browser webphone

Prepare your audio, place and answer calls, use the keypad and transfer controls, and understand browser-phone takeover. →

Make and troubleshoot Yealink call transfers with IllyVoIP

Use blind and attended transfer on a Yealink SIP-T54W, verify the destination and handle failed transfers without assuming the original call will return. →

Manage the IllyVoIP WebRTC Phone SDK lifecycle in React

Connect the IllyVoIP WebRTC Phone SDK to React with server-issued tokens, one phone owner, serialized cleanup and safe handling of component unmounts. →

Mock IllyVoIP API responses in Postman before connecting an application

Create synthetic IllyVoIP responses in a separate Postman mock, isolate credentials, test client failures and distinguish fixtures from live acceptance. →

Monitor live calls and review performance

Use Realtime Operations for current activity and historical reports for completed calls, agents and phone numbers. →

Move an IP-authenticated PBX to a new public IP address

Move an IP-authenticated PBX to a new public address using the correct SIP line, with preparation, error checks and recovery steps. →

Move from X-Lite to Bria Solo with IllyVoIP

Move your IllyVoIP calling setup from X-Lite to Bria Solo. Configure the voice account in Bria Portal, sign into the client and verify incoming calls. →

My SIP phone is registered, but outgoing calls fail

Find why a registered SIP phone or PBX cannot make outgoing calls. Check dial rules, caller ID, account restrictions, routing, capacity and call reports in order. →

Open telephone links with the IllyVoIP Android app

Open a tel link in the IllyVoIP Android dialer, check the number and place the call deliberately without assuming default-phone behavior. →

Order a phone number in the IllyVoIP app and follow its status

Order a number through the IllyVoIP app, review requirements and current pricing, and follow the saved order after an interrupted response. →

Organize companies and contact fields

Change contact custom-field definitions carefully, retain integration keys and verify existing values and import mappings after saving. →

Place an IllyVoIP notification call from an Asterisk ARI application

Use your own Asterisk ARI application to originate an IllyVoIP call, play a local announcement and track events with controlled cleanup. →

Place an outbound notification call with the Voice API

Place and control an outbound IllyVoIP Voice API call, with backend-readiness checks, durable call identity and safe recovery from uncertain responses. →

Play a private IllyVoIP recording through your application backend

Serve an authorized IllyVoIP call recording through your backend, keep the API key private and handle audio seeking and processing responses. →

Play a recorded audio file during an IllyVoIP Voice API call

Prepare a hosted audio prompt, play it on an active IllyVoIP Voice API call and wait for completion before continuing or hanging up. →

Play and stop waiting music on an IllyVoIP Voice API call

Use hold and unhold on an owned Voice API call, manage waiting deadlines and avoid confusing waiting music with call parking or paused billing. →

Poly Edge E220/E350 SIP Setup with IllyVoIP

Set up a Poly Edge E220 or E350 with IllyVoIP: SIP account settings, registration, caller ID, incoming calls and troubleshooting, with model-specific notes. →

Prepare a calling campaign in the IllyVoIP mobile app

Prepare an IllyVoIP calling campaign in the mobile manager, review mode-specific settings and verify readiness before starting paid calls. →

Protect the IllyVoIP app with App Lock and a relock delay

Enable IllyVoIP App Lock with device biometrics, choose when it locks again and check the difference between relock and sign-out. →

Provision a SIP client with the IllyVoIP SIP API

Select an authorized SIP identity, request IllyVoIP bootstrap settings securely and manage API-derived SIP credentials throughout their lifecycle. →

Read a Voice Agent call report and its usage charge

Understand a Voice Agent report’s decision, action, transcript, recording and AI usage charge alongside the call result. →

Read amount due, available credit and payment status on an IllyVoIP postpaid account

Read the displayed IllyVoIP postpaid amount due, available credit and payment status without confusing a credit limit with a bill. →

Read SIP headers when troubleshooting an IllyVoIP call

Read a sanitized SIP exchange for an IllyVoIP call, distinguish routing and identity fields, and correlate the result with the Portal safely. →

Receive and verify IllyVoIP webhooks in Python with FastAPI

Receive IllyVoIP webhooks in FastAPI, verify raw-body HMAC signatures and timestamps, and persist a deduplicated inbox before returning an acknowledgement. →

Receive IllyVoIP voicemail notifications in your application

Receive IllyVoIP voicemail events, verify and deduplicate delivery, and direct authorized users to the Portal message without exposing audio. →

Receive verified IllyVoIP webhook events in n8n

Receive IllyVoIP events in n8n through a verified durable inbox, protect the production webhook and prevent duplicate workflow effects. →

Recover a lost IllyVoIP API response without duplicating an operation

Recover an uncertain SMS, phone-number order or Voice API request using its original identity and service-specific status checks. →

Recover IllyVoIP calling on a reset Yealink W70B base

Recover a reset W70B by checking handset pairing, restoring its IllyVoIP SIP account and reviewing incoming and outgoing line assignments. →

Redeem IllyVoIP reward points or convert them to account balance

Convert available reward points to IllyVoIP balance, redeem rewards and check request status without confusing pending or reserved points. →

Register a Snom M700 or M900 with IllyVoIP

Register Snom M700 and M900 DECT bases with IllyVoIP, assign extensions to handsets and separate pairing, SIP and multicell troubleshooting. →

Register an IllyVoIP SIP account with the Linphone SDK

Build a native C registration example with the Linphone SDK and IllyVoIP. Protect credentials, handle registration states and unregister cleanly. →

Register an IllyVoIP SIP line from a PJSUA2 application

Build a C++ PJSUA2 registration example for IllyVoIP. Keep credentials private, handle callbacks and unregister with bounded waits. →

Reject anonymous incoming IllyVoIP calls on a supported Yealink phone

Use local anonymous-call rejection on a documented Yealink SIP-T73U account and test its effect on incoming IllyVoIP calls. →

Remove an agent and finish pending cleanup from the IllyVoIP app

Review an agent deletion’s impact in the IllyVoIP app, choose permitted work handling and follow a pending cleanup operation to completion. →

Remove an agent from a campaign after finishing reserved work

Remove an IllyVoIP campaign member after resolving reserved contacts, active calls and unfinished wrap-up, then verify remaining membership. →

Renew a paid IllyVoIP SIP-line or agent seat and manage auto-renewal

Review an IllyVoIP paid seat subscription, renew it deliberately and verify auto-renewal without confusing renewal with deleting a line. →

Request a higher daily SMS limit and track the decision

Submit an IllyVoIP daily SMS limit request, explain your use case, attach evidence and track approval or requests for more information. →

Request an IllyVoIP Account Manager and follow the decision

Submit an IllyVoIP Account Manager request with clear business and destination details, then follow the decision and assignment status. →

Request an SMS Sender ID and respond to a document review

Request an IllyVoIP SMS Sender ID, attach supporting documents, understand review statuses and respond to information requests before using an approved name. →

Require staff approval before submitting an IllyVoIP SMS batch

Add an application-owned approval step for an IllyVoIP SMS batch, freeze the reviewed recipients and message, and reconcile partial or uncertain submissions. →

Resolve Content Security Policy blocks in an IllyVoIP SDK integration

Diagnose CSP violations in an IllyVoIP SDK deployment and allow only the scripts, connections and media your verified integration needs. →

Restore a Yealink desk phone’s IllyVoIP service after a factory reset

Restore a reset Yealink SIP desk phone using the correct IllyVoIP line, registration settings and incoming-number route. →

Retire and delete a Voice Agent without leaving numbers attached

Retire an IllyVoIP Voice Agent by moving incoming numbers, checking active work and verifying deletion or a pending recovery state. →

Review a contact list with IllyVoIP HLR before a messaging campaign

Review a permitted contact list with basic number analysis and selective paid IllyVoIP HLR lookups, retaining freshness and unresolved outcomes. →

Review agent performance in the Portal

Filter agent reports, interpret answer rates and presence, and open the matching call history in your IllyVoIP Portal. →

Review and confirm a paid HLR lookup in the IllyVoIP app

Run free number analysis, review the app’s exact HLR quote and confirm a paid lookup without repeating an uncertain request blindly. →

Review and manage suppressed numbers in a predictive campaign

Review numbers on hold in an IllyVoIP predictive campaign and use Allow once, Block number or Remove block with the correct permissions. →

Review existing IllyVoIP number orders and renewal dates with the API

Read IllyVoIP number-order status, recurring fees and renewal dates with the API without purchasing, cancelling or changing routing. →

Review incoming phone-number performance

Compare incoming-number activity by month or across all time, including former numbers, call duration and usage costs. →

Review your team’s activity and sessions

Find recorded team actions, filter by member and outcome, and distinguish activity history from current online presence. →

Rotate an IllyVoIP API key without losing track of integrations

Rotate an IllyVoIP API key, update dependent services and restore API-provisioned SIP clients while preserving uncertain operations and separate SIP passwords. →

Route an incoming number to Voice API Control and answer it from your application

Route incoming calls to IllyVoIP Voice API Control, answer eligible calls and reconcile existing call state safely after an application interruption. →

Route callers by their stated intent in Voice Agent Studio

Route callers by spoken intent in IllyVoIP Voice Agent Studio using clear AI route labels, connected destinations and an acceptance checklist. →

Route incoming IllyVoIP API calls around holidays and opening hours

Apply your application’s timezone, weekly hours and holiday exceptions before transferring an incoming IllyVoIP Voice API call. →

Run a containerized Asterisk PBX with an IllyVoIP PJSIP trunk

Run Asterisk in a Linux Docker container with persistent configuration, a restricted IllyVoIP PJSIP trunk and explicit restart and rollback checks. →

Run an ordered Voice API action sequence and inspect partial results

Execute ordered IllyVoIP Voice API actions, insert a bounded wait and recover safely without repeating completed actions. →

Run and supervise a calling campaign

Run an IllyVoIP campaign, supervise readiness and outcomes, find due callbacks and complete the follow-up without duplicate attempts. →

Run FreeSWITCH in Docker and connect its gateway to IllyVoIP

Build a reviewed FreeSWITCH container, protect repository credentials and Event Socket access, and verify IllyVoIP gateway persistence across recreation. →

Run repeatable read-only IllyVoIP API checks with Postman Collection Runner

Build a read-only IllyVoIP Postman collection, run one bounded local iteration, check response contracts and investigate failures without paid operations. →

Run the 3CX Firewall Checker and investigate failed tests

Run the 3CX Firewall Checker in a maintenance window, interpret failed tests and verify your IllyVoIP trunk after a focused network correction. →

Save a chosen call outcome from an IllyVoIP SDK dialer to Contacts

Capture an agent-selected call outcome in a custom IllyVoIP SDK dialer and update the correct Contact without clearing existing fields. →

Schedule appointments and contact follow-ups

Save a follow-up for the correct contact, check its timezone and understand reminders and campaign callbacks. →

Schedule birthday SMS reminders with the IllyVoIP API

Schedule annual birthday SMS through IllyVoIP with explicit leap-day rules, local delivery windows and one durable job per recipient and year. →

Send a CSV recipient list with Python and IllyVoIP

Validate a CSV, send reviewed SMS rows with a local ledger, and preserve accepted and uncertain submissions when restarting a batch. →

Send a customer-feedback survey link through IllyVoIP SMS

Publish a feedback form, send its respondent link through IllyVoIP SMS, prevent duplicate invitations, and separate delivery from survey responses. →

Send a private document link with the IllyVoIP SMS API

Send an IllyVoIP SMS linking to a private document in your application, preserving access checks, link expiry and delivery tracking without exposing the file. →

Send a Zoho CRM workflow notification through IllyVoIP SMS

Connect an approved Zoho CRM notification workflow to IllyVoIP SMS using a protected Connection, durable queue and separate delivery status. →

Send account-security notifications through the IllyVoIP SMS API

Send a concise notification after a security change in your own application, using a verified recipient and one tracked IllyVoIP SMS submission per event. →

Send an approved Excel notification through IllyVoIP SMS

Send a reviewed Excel row through IllyVoIP using Power Automate, a durable SharePoint claim and careful message-ID write-back. →

Send an approved Outlook email as an IllyVoIP SMS

Send reviewed Outlook email notifications through IllyVoIP SMS. Configure the trigger, approval, duplicate protection and delivery checks. →

Send an IllyVoIP SMS from a Make.com scenario

Map a Make.com HTTP request to IllyVoIP SMS, preserve a durable notification key and handle incomplete executions without duplicating messages. →

Send an IllyVoIP SMS from a Node-RED flow

Build a Node-RED HTTP flow for IllyVoIP SMS with protected credentials, a durable notification identity and separate acceptance and delivery handling. →

Send an IllyVoIP SMS from a selected Microsoft Teams message

Send an approved SMS from a selected Microsoft Teams message using IllyVoIP and Power Automate. Track approval, duplicate protection and delivery. →

Send an IllyVoIP SMS from Microsoft Power Automate

Configure a Power Automate HTTP action for IllyVoIP SMS, protect run-history data and handle retries without creating duplicate notifications. →

Send an Odoo workflow notification through IllyVoIP SMS

Build an Odoo 19 order-notification workflow with an approved outbox, authenticated queue and IllyVoIP SMS delivery tracking. →

Send an SMS from PHP with the IllyVoIP API

Send IllyVoIP SMS from PHP with cURL, protect your API key, preserve request identity and handle accepted recipients, HTTP errors and delivery status. →

Send an SMS with the IllyVoIP API and track delivery

Send and reconcile SMS API batches using accepted message IDs, duplicate removals, rejected recipients and separate delivery and charge states. →

Send an unpaid-invoice SMS reminder with IllyVoIP

Recheck invoice state before sending an IllyVoIP SMS reminder, skip settled invoices and retain a durable record of each approved attempt. →

Send Calendly booking reminders through IllyVoIP SMS

Send Calendly booking reminders with IllyVoIP SMS while handling signed events, cancellations, rescheduling, timezone and duplicate delivery. →

Send Google Calendar event reminders through IllyVoIP SMS

Read Google Calendar instances, handle rescheduling and cancellations, and dispatch approved IllyVoIP SMS reminders through your application. →

Send Grafana firing and resolved alerts through IllyVoIP SMS

Route Grafana webhook alerts through a secure SMS receiver with incident deduplication, firing and resolved phases, and delivery tracking. →

Send Gravity Forms submission notifications through IllyVoIP SMS

Send a fixed administrator an SMS after a Gravity Forms submission using IllyVoIP, with spam checks, duplicate protection and visible failure records. →

Send Home Assistant notifications through IllyVoIP SMS

Configure Home Assistant RESTful Command for IllyVoIP SMS, protect your API key and handle repeated triggers and uncertain send results. →

Send IllyVoIP SMS from a Bubble backend workflow

Send IllyVoIP SMS from a Bubble backend workflow using private API credentials, authorised recipients and persisted retry identities. →

Send IllyVoIP SMS from a Zapier workflow

Use Webhooks by Zapier to submit an IllyVoIP SMS, preserve a stable message key and track delivery without turning workflow replays into duplicate sends. →

Send IllyVoIP SMS from an authenticated website form

Build a protected website form for IllyVoIP SMS with Flask. Keep the API key on the server, review messages and prevent duplicate paid submissions. →

Send IllyVoIP SMS from an authorized Slack command

Create a private Slack command that queues IllyVoIP SMS for review. Verify signed requests, restrict recipients and prevent duplicate submissions. →

Send keypad tones into an active call with the IllyVoIP Voice API

Send a reviewed keypad sequence on an active Voice API call, control tone timing and handle uncertain results without repeating remote menu actions. →

Send Nagios Core problem and recovery alerts through IllyVoIP SMS

Configure Nagios Core problem and recovery SMS alerts through IllyVoIP with a private outbox, safe notification macros and explicit delivery tracking. →

Send Prometheus Alertmanager alerts through IllyVoIP SMS

Connect Prometheus Alertmanager to IllyVoIP SMS through a protected webhook adapter with durable deduplication, firing and resolved events, and delivery checks. →

Send PRTG monitoring alerts through IllyVoIP SMS

Connect PRTG alerts to IllyVoIP using a secure form-to-JSON receiver, with incident-level duplicate protection and separate SMS delivery tracking. →

Send queued SMS notifications from Laravel with IllyVoIP

Build a Laravel SMS job with protected credentials, a durable notification record, stable retry identity and separate delivery tracking. →

Send Salesforce notifications through the IllyVoIP SMS API

Create a controlled Salesforce SMS notification record, authenticate with Named Credentials and submit through an asynchronous IllyVoIP API callout. →

Send Shopify order notifications through IllyVoIP SMS

Build a Shopify paid-order SMS workflow with webhook HMAC verification, approved recipients, duplicate protection and IllyVoIP delivery tracking. →

Send SMS after a Django database transaction with IllyVoIP

Use Django transactions and a durable outbox to send IllyVoIP SMS after commit, preserve retry identity and handle unknown outcomes. →

Send SMS from a HubSpot workflow through IllyVoIP

Send approved HubSpot notifications through IllyVoIP with a custom code action, durable event claims and separate submission and delivery records. →

Send SMS from C# and ASP.NET Core with the IllyVoIP API

Build a server-side C# SMS integration with IllyVoIP using HttpClient, durable request keys, clear error handling and delivery webhooks. →

Send SMS from Go with the IllyVoIP API

Build a Go SMS client with JSON encoding, bounded HTTP requests, stable idempotency keys and careful handling of partial or uncertain results. →

Send SMS from Google Sheets with IllyVoIP

Use Apps Script to send one approved spreadsheet row through IllyVoIP and retain submission IDs without automatically resending uncertain messages. →

Send SMS from Java with the IllyVoIP API

Send SMS from Java with HttpClient and the IllyVoIP API. Serialize JSON safely, preserve request keys and distinguish queued messages from delivery. →

Send SMS from n8n with the IllyVoIP API

Connect n8n to IllyVoIP with an HTTP Request node, map approved messages, retain request keys and handle submission and delivery separately. →

Send SMS from PowerShell with the IllyVoIP API

Send an IllyVoIP SMS from PowerShell 7 with UTF-8 JSON, protected credentials, saved request identity and explicit HTTP and delivery-status handling. →

Send SMS from the IllyVoIP portal

Choose an approved sender, add single or bulk recipients, check message segments and review the cost before sending SMS. →

Send SMS to Kosovo (+383) with the IllyVoIP API

Send an SMS to a Kosovo number through IllyVoIP, check Albanian text and sender requirements, then follow the actual delivery result. →

Send WooCommerce order-status SMS through IllyVoIP

Connect WooCommerce order events to IllyVoIP SMS with verified webhooks, deliberate status rules, duplicate protection and delivery tracking. →

Send Xero invoice reminders through IllyVoIP SMS

Send IllyVoIP SMS reminders for eligible Xero invoices using verified webhooks, tenant-scoped invoice reads and duplicate-safe reminder records. →

Send your application’s one-time codes through the IllyVoIP SMS API

Send an application-generated one-time code with the IllyVoIP SMS API and separate message delivery from secure code verification. →

Send Zabbix problem and recovery alerts through IllyVoIP SMS

Create a custom Zabbix webhook media type for IllyVoIP SMS, map problem and recovery events, protect credentials and avoid unsafe automatic resends. →

Set a Voice Agent’s speaking style and custom guidance

Choose an IllyVoIP Voice Agent speaking style and concise custom guidance while keeping business facts, scripts and routing in their proper controls. →

Set business hours and an after-hours path for an IllyVoIP Voice Agent

Configure IllyVoIP Voice Agent business hours, verify the account timezone and review the greeting and fallback used outside opening hours. →

Set up 3CX with IllyVoIP and configure outbound rules

Connect a 3CX trunk to IllyVoIP, route incoming calls and check outbound rule order, digit transformations, caller ID and test results. →

Set up a Cisco 8800 MPP phone with IllyVoIP

Check Cisco MPP firmware, configure a SIP extension and avoid confusing the phone’s local SIP port with the server port. →

Set up a Grandstream GRP phone with IllyVoIP

Configure a Grandstream GRP SIP account, distinguish the user ID from the phone label and troubleshoot registration. →

Set up a Grandstream GXV3370 for IllyVoIP audio calls

Configure IllyVoIP audio calling on a Grandstream GXV3370. Map SIP account fields, select the outgoing account and verify incoming calls. →

Set up a Grandstream UCM6300 SIP trunk with IllyVoIP

Create a UCM6300 registration trunk, assign outbound permissions and incoming rules, and troubleshoot calls separately from registration. →

Set up a multilingual IllyVoIP Voice Agent

Choose a main language and additional languages for an IllyVoIP Voice Agent, review written prompts and verify switching and handoffs. →

Set up a Snom M500 base and handset with IllyVoIP

Connect a Snom M500 base to IllyVoIP, register a handset and assign its calling account. Troubleshoot pairing and SIP registration separately. →

Set up a Yealink desk phone with IllyVoIP

Connect a Yealink T4 or T5 SIP phone, match its account fields to IllyVoIP and check outgoing and incoming calls. →

Set up Acrobits Softphone or Groundwire with IllyVoIP

Set up an IllyVoIP SIP line in Acrobits Softphone or Groundwire and check registration, encryption, incoming numbers and background calls. →

Set up an authenticator and save recovery codes in the IllyVoIP app

Enroll an authenticator in the IllyVoIP app, verify a current code, save recovery codes and complete the required new sign-in. →

Set up an IllyVoIP PJSIP trunk in FreePBX

Configure a FreePBX PJSIP trunk, restrict an outgoing test route and send incoming calls to the correct extension or ring group. →

Set up and troubleshoot a headset on a Yealink T54W using IllyVoIP

Connect a compatible headset to a Yealink T54W and check microphone, output and answer/end controls without changing a working IllyVoIP SIP line. →

Set up Fanvil X4U V2 and V65 phones with IllyVoIP

Configure Fanvil X4U V2 and V65 phones with IllyVoIP. Map SIP line fields, check transport and verify outgoing and incoming calls. →

Set up Gigaset N510 IP PRO or GO-Box 100 with IllyVoIP

Set up Gigaset N510 IP PRO or GO-Box 100 with IllyVoIP. Configure SIP credentials, assign handset connections and test incoming and outgoing calls. →

Set up Grandstream HT812, HT814 and HT818 with IllyVoIP

Configure IllyVoIP on Grandstream HT812, HT814 and HT818 adapters. Match profiles and FXS ports, assign each line and test analog telephones. →

Set up MizuDroid on Android with an IllyVoIP SIP line

Configure MizuDroid with your IllyVoIP SIP line, check transport and audio settings, and test outgoing, incoming and background calls. →

Set up Panasonic KX-TGP600 cordless phones with IllyVoIP

Configure a Panasonic KX-TGP600 SIP line, assign cordless handsets and verify outgoing calls, incoming ringing and two-way audio with IllyVoIP. →

Set up Sipdroid on Android with an IllyVoIP SIP line

Configure Sipdroid on Android with an IllyVoIP SIP line, verify account registration and calls, then check incoming ringing after idle time. →

Set up Sipnetic on Android with an IllyVoIP SIP line

Connect Sipnetic for Android to your IllyVoIP SIP line, match account and audio settings, and check registration, incoming calls and microphone access. →

Set up Snom D785 and D865 phones with IllyVoIP

Configure Snom D785 and D865 SIP identities with IllyVoIP. Follow each model’s setup path, match security and check incoming and outgoing calls. →

Set up Snom PA1 paging through a PBX with IllyVoIP

Configure a Snom PA1 as a private PBX paging extension with IllyVoIP. Set its SIP identity and test authorized paging and rejected access. →

Set up the IllyVoIP mobile and Windows apps

Set up IllyVoIP on iPhone, Android or Windows: account sign-in, permissions, audio, outgoing calls and incoming-number routing. →

Set up Yealink W70B and W73P with IllyVoIP

Set up a Yealink W70B base or W73P kit with IllyVoIP. Pair the W73H handset, register a SIP line and assign incoming and outgoing calls. →

Share your IllyVoIP referral link and track eligible earnings

Find your IllyVoIP referral link, follow invitation qualification and distinguish service-credit conversion from an eligible cash payout. →

Show a destination-rate preview before an IllyVoIP SDK call

Display the current IllyVoIP destination rate before an SDK call, retain billing context and reject stale quotes when the number or account changes. →

Show the caller’s contact record when an IllyVoIP SDK call arrives

Show an authorized contact match for an incoming IllyVoIP SDK call, handle ambiguous numbers and prevent late lookups from replacing the current caller. →

SIP response codes

Guide to SIP codes and troubleshooting your calls →

Start and track IllyVoIP calls from your PBX using Asterisk AMI

Start an approved call through your own Asterisk AMI interface, connect a staff extension to IllyVoIP and track queue, originate and hangup evidence. →

Start with the API, Playground and webhooks

Use the IllyVoIP API Playground safely, select a multipart audio upload and distinguish live execution, credentials and webhook setup. →

Submit and correct phone-number order documents through the API

Continue an existing IllyVoIP number order, submit supporting documents in the appropriate state and distinguish document storage from regulatory approval. →

Submit and follow a number-porting request in the IllyVoIP app

Prepare a number-porting request in the IllyVoIP app, review carrier details and attachments, and follow the existing request through completion. →

Switch an eligible IllyVoIP SIP line to IP authentication

Switch an eligible additional IllyVoIP SIP line to a verified public IP address and check the saved authentication state and PBX configuration. →

Switch an IllyVoIP SIP line from IP authentication back to a password

Switch an eligible IllyVoIP SIP line from IP authentication to password authentication and reconfigure the connected endpoint deliberately. →

Sync CRM contacts into IllyVoIP with the Contacts API

Keep a reliable Contacts API checkpoint, include deleted contacts and recover an interrupted synchronization without discarding changes. →

Synchronize selected Google Contacts into IllyVoIP

Synchronise selected Google Contacts into IllyVoIP with People API pagination, durable external identities and explicit deletion and field-ownership rules. →

Test an IllyVoIP API integration in Sandbox before using Production

Use separate Sandbox credentials, inspect simulated API responses and failure scenarios, and move your integration to Production deliberately. →

Test an IllyVoIP SIP endpoint with OPTIONS and sipsak

Use a bounded SIP OPTIONS check to investigate IllyVoIP signaling reachability, interpret replies and collect a useful support report. →

Test an IllyVoIP webhook receiver locally with ngrok

Expose a development IllyVoIP webhook receiver with ngrok, inspect deliveries safely, understand signed replays and retire the test endpoint afterward. →

Test the IllyVoIP API in Postman with a protected API key

Import the IllyVoIP OpenAPI specification into Postman, use Local Vault for your key and begin with a deliberate read-only request. →

Test your connection to IllyVoIP

Run IllyVoIP connection checks in the browser or Android app, distinguish interruptions from results, and understand what the test measures. →

Test your microphone and speaker inside the IllyVoIP app

Check microphone permission, input level and speaker playback in the IllyVoIP app before diagnosing a calling problem. →

Text a requested information link during an IllyVoIP API call

Collect a caller’s request for an information link and submit one authorized SMS through IllyVoIP while tracking delivery separately. →

Trace PRACK and reliable provisional responses on an IllyVoIP SIP call

Trace PRACK and reliable provisional SIP responses on an IllyVoIP call, match RSeq and RAck and collect focused evidence for Support. →

Trace SIP REFER and NOTIFY when an IllyVoIP transfer fails

Trace REFER, NOTIFY and the resulting call leg to diagnose an IllyVoIP transfer, distinguishing request acceptance from the final transfer outcome. →

Trace who cancelled an unanswered IllyVoIP SIP call

Identify the sender of SIP CANCEL on an unanswered IllyVoIP call and distinguish cancellation, rejection and answer-race behavior. →

Transcribe a long podcast with IllyVoIP using an ordered audio manifest

Split a long podcast into verified audio segments, track each IllyVoIP transcription request, and assemble reviewed text without blind retries. →

Transcribe an audio file in Python with the IllyVoIP Speech-to-Text API

Upload MP3 or WAV audio from Python to IllyVoIP, validate the transcription response and save text while handling paid-request failures carefully. →

Transcribe an audio file with the IllyVoIP Speech-to-Text API

Upload an MP3 or WAV file to the IllyVoIP Speech-to-Text API, select a supported language and read the transcript and duration. →

Transcribe audio from JavaScript with the IllyVoIP Speech-to-Text API

Transcribe MP3 or WAV audio through IllyVoIP using server-side JavaScript, multipart upload and careful timeout and response handling. →

Transfer a browser-webphone call to another agent or phone number

Transfer an active IllyVoIP browser-webphone call to an agent or phone number, follow its status and handle cancellation or an uncertain result. →

Transfer a call from an application using the Webphone SDK

Request an IllyVoIP SDK call transfer, prevent duplicate submissions and distinguish transfer signaling from the destination’s actual answer. →

Transfer a Voice API call and handle no answer

Track an asynchronous IllyVoIP call transfer, cancel only when permitted, and recover using the actual transfer and original-call states. →

Transfer an active call from the IllyVoIP mobile app

Transfer an active IllyVoIP app call to an available team line or an entered number and follow completion, cancellation or uncertain status. →

Troubleshoot IllyVoIP API authentication and permission errors

Diagnose IllyVoIP API 401 and 403 responses by checking environment, current credentials, verification and permissions without repeating paid operations. →

Troubleshoot IllyVoIP calls behind a FortiGate firewall

Identify the FortiGate policy, SIP ALG and session-helper behavior affecting an IllyVoIP call, then test one justified change with a rollback plan. →

Troubleshoot IllyVoIP calls behind a SonicWall firewall

Inspect SonicWall SIP transformations, NAT and the matching policy before testing a targeted change for failing IllyVoIP calls. →

Troubleshoot incoming IllyVoIP calls on a locked Android phone

Troubleshoot IllyVoIP incoming calls on a locked Android phone by checking the destination, selected SIP line, connection and call permissions. →

Troubleshoot incoming IllyVoIP calls on iPhone

Troubleshoot IllyVoIP incoming calls on iPhone by checking the receiving line, Portal destination, Focus settings and foreground versus locked behavior. →

Turn a caller’s short spoken request into a reviewed support ticket

Collect a short spoken request with IllyVoIP, confirm the description with the caller and create one support ticket in your own application. →

Turn an IllyVoIP voicemail audio file into a written transcript

Obtain an authorized IllyVoIP voicemail recording, upload supported audio to Speech-to-Text, and review the transcript without assuming automatic transcription. →

Turn off Do Not Disturb on a Yealink T54W and check incoming IllyVoIP calls

Disable DND on the correct Yealink T54W line, check ringing and distinguish a local phone setting from an IllyVoIP routing or registration issue. →

Understand account restrictions, recovery and closure

Distinguish a login check from a service review or account closure, and choose the appropriate recovery path. →

Understand transactions, refunds and invoices

Read your balance ledger, find charges and refunds, export filtered records and distinguish invoices from usage history. →

Update a Grandstream GRP2615 used with IllyVoIP and verify calls afterward

Update a Grandstream GRP2615 safely: identify its hardware revision, protect the configuration, follow the right firmware path and recheck IllyVoIP calls. →

Update a Yealink T54W used with IllyVoIP without losing its configuration

Plan a Yealink T54W firmware update, protect its SIP configuration, check upgrade restrictions and verify IllyVoIP calls after the restart. →

Update queue settings from the IllyVoIP app without overwriting another change

Save queue settings from the IllyVoIP app using the current revision and handle a concurrent edit without overwriting another administrator’s change. →

Update your personal and company billing details in IllyVoIP

Update IllyVoIP profile, company, address and tax details, understand login-email restrictions and resolve save errors. →

Upload and preview waiting music for an IllyVoIP call queue

Choose, upload and preview waiting music for an IllyVoIP queue. Check the saved audio, incoming route and common upload problems. →

Use a Grandstream GSC3505 speaker with a PBX and IllyVoIP

Register a Grandstream GSC3505 as a protected PBX paging endpoint for IllyVoIP calls. Check auto-answer controls, audio and rejected access. →

Use an analog phone with Grandstream HT801 or HT802 V2

Connect an analog handset to an HT801/HT802 V2, register the right FXS port and troubleshoot dial tone, ringing and calls. →

Use FreePBX Fail2Ban to investigate blocked phones and protect your trunk

Find why FreePBX blocked a phone or trunk, correct the cause, remove a verified false-positive ban and check IllyVoIP calls safely. →

Use IllyVoIP calling inside your CRM

Prepare HubSpot calling, understand CTI access and separate phone readiness from contact synchronization. →

Use PJSUA as a command-line SIP client with IllyVoIP

Configure a protected PJSUA account for IllyVoIP, inspect registration, select audio devices and test incoming and outgoing calls. →

Use the official IllyVoIP Webphone SDK types in a TypeScript dialer

Use the IllyVoIP SDK package’s TypeScript declarations for managed options and call objects, with explicit checks for untyped event payloads. →

Verify an outgoing caller-ID number in the IllyVoIP app

Request and complete caller-ID verification in the IllyVoIP app, resume a pending verification and distinguish verification from outgoing selection. →

Verify IllyVoIP webhook signatures in a Node.js receiver

Verify raw-body webhook signatures in Node.js, enforce a timestamp policy and acknowledge events only after durable receipt and duplicate protection. →

What is SIP Account & Trunk →

What is VOIP (Voice over Internet Protocol) →

Work through an assigned campaign in the IllyVoIP app

Open an assigned IllyVoIP campaign, check line readiness, use Power or Predictive controls and save outcomes before continuing. →

Prepare an outbound campaign

Prepare the campaign and its team before starting outbound traffic. →

Configure an inbound queue

Configure IllyVoIP queues and safely pause or resume a member, with saved-state checks and clear limits on what pausing changes. →

Organize your contacts

Give your team useful contact information with clear responsibility and appropriate access. →

Work in the agent workspace

Find a contact and keep notes with the conversation. →

Prepare an AI voice agent

Prepare an IllyVoIP Voice Agent, preview its voice, review languages and knowledge, and check publishing before attaching incoming calls. →

Set your portal preferences

Make the portal easier to use, with the right language, time display and notification choices. →

Manage two-step verification

Manage IllyVoIP passwords, MFA, sessions and connected Google or GitHub sign-in, including removal of the last connected provider. →

Configure HubSpot sync

Connect HubSpot, choose contact-sync review policies and resolve CRM update decisions without overwriting the wrong contact values. →

Troubleshoot webhook delivery

Investigate IllyVoIP webhook failures, distinguish log reloads from delivery retries and manage endpoint or secret changes. →

Review fraud-control rules

Use country, prefix and per-minute price restrictions in IllyVoIP Fraud Control and investigate blocked calls or messages. →

Troubleshoot the webphone

Use the browser phone, test audio and move an idle browser-phone session to the intended tab without confusing session ownership with routing. →

Check SMS delivery

Read SMS delivery and charge states separately, distinguish a sending charge from a refund and identify messages awaiting financial review. →

Where do I access the new platform?

Open app.illyvoip.com in your browser. You can also use the official IllyVoIP apps for Windows, iOS and Android with your existing account. Open the portal Get the apps →

What should I complete before using services?

Review your account details and the requirements shown in Account verification. Identity verification and the service agreement are separate steps. Then check the configuration and funding needed for the service you want →

Where do I change language and timezone?

In Settings, open Preferences and then Interface. The portal provides language and timezone controls, along with local-dialing and appearance preferences. Review your choices before saving them. Open Settings →

Where can I review account security?

Open Security in Settings to find password controls, Two-step verification and Active sessions. Two-step verification offers authenticator-app, email-code and SMS options; SMS requires a login phone. Follow the instructi →

How do I prepare access for my team?

Create the agent or SIP accounts your setup needs and review their permissions. Decide who handles calls, contacts and billing before sharing access. Use the team-account guide to plan the appropriate configuration. Agen →

What information helps support investigate an issue?

Include the service, date and timezone, what you expected, what happened and a relevant call or request reference. Describe any recent changes. Keep passwords, API keys and verification codes private. Support guide Open →

Can I request credit for a test?

You can ask support to review a test-credit request. Explain the service and destinations you want to evaluate. Credit and any conditions must be confirmed before use. Request test credit →

How do I prepare a custom enquiry?

Include the service, countries, number types, traffic estimate, expected simultaneous calls and any PBX or integration requirements. For number availability, check the current inventory rather than relying on an old list →

Do I need a different account for the apps?

The official Windows, iOS and Android apps use your existing IllyVoIP account. Use the store links on our Apps page. Get the apps →

How do I add credit?

Open Top up in the portal, choose an amount and review the available payment methods. Check the total and any provider fees before proceeding to the payment step. Open Top up →

Which payment methods can I use?

The portal lists card, PayPal, cryptocurrency and SWIFT bank-transfer options. Available amounts, method requirements and provider fees are shown in the payment flow. Bank transfers are credited once funds are received. →

Where do I find current service rates?

Open Pricing in your account and review the relevant destination or service. Voice routing, number fees, SMS segments and optional services can affect the charge. Check the applicable rate and billing increment before us →

What is the difference between Transactions and Ledger?

Transactions lists payment records with a transaction reference, amount, method and date. Ledger lists account entries with their date, description, amount and ID. Use the relevant reference when asking support to invest →

Where can I find an accurate price?

Use current account Pricing for your destination and service. Voice billing increments, recurring number charges, message segments and optional services can affect the total. Pricing overview Rates & routing guide →

Where do I find available numbers?

Open Phone Numbers and choose Order Phone Number. Select a country, then review the number types and inventory offered for that location. Availability varies; use the live catalog for your destination. Open Phone Numbers →

What should I check before ordering?

Review the setup fee, recurring charge and registration requirements. The order guidance explains that monthly charges are prorated for the remainder of the current cycle and billed in advance for the next cycle. Review →

Why is my order pending?

Some destinations require registration documents and approval. Check the order status and any outstanding requirements in Phone Numbers. If something is unclear, include the order reference when contacting support. Open →

How do I choose where calls are answered?

For an active number, open Configure and select the destination for incoming calls. Available routing options include a local SIP user, queue, voice agent, Voice API Control, PSTN forwarding, external SIP servers and a S →

Can I bring a number from another provider?

Open Number Porting to review the requirements and request process. Eligibility depends on the country, number type and current provider. Use the confirmed transfer date when planning the change. Number porting guide →

Is a verified external caller ID an incoming number?

Verifying an external number lets you use it as an approved outbound caller ID. It does not move that number’s incoming calls to IllyVoIP or turn it into a purchased number. Porting and incoming routing are separate proc →

Which service fits everyday business calling?

Start with Business Voice if your team needs calling through the webphone or the IllyVoIP apps. Review Phone Numbers separately when you need an incoming business number. Business Voice Phone Numbers →

Does every number activate immediately?

No. Inventory and registration requirements vary. Review the order status and any document requirements before routing traffic to a new number. Order a phone number →

Can I keep an existing number?

Use the porting enquiry process so the team can review eligibility and required documents. Keep the existing service active while the transfer is being arranged. Number porting →

Where should I start with calling automation?

Use AI Voice Agents for a configured voice-agent workflow. Use Voice API when your developers want to build and control call flows. Contact Center covers team calling, queues and outbound campaigns. AI Voice Agents Voice →

Where do I find my connection details?

Open SIP Lines in the portal. Use the credentials for the SIP line you intend to connect and expand Technical endpoints for current server, transport and codec information. Keep passwords private. Open SIP Lines Create S →

Which regional server should I use?

The portal lists Germany, United States and Singapore endpoints. Match the hostname to the region chosen for your setup. Use the hostname, rather than an IP address, for TLS or WSS connections. Regional endpoint referenc →

How do signaling and audio settings differ?

SIP over TLS protects signaling. Call audio has a separate setting: Standard RTP, SDES-SRTP or DTLS-SRTP. Match the SIP line’s audio mode to your device. Standard RTP is not encrypted; enabling TLS alone does not select →

Does registering a device route incoming calls to it?

Configure the phone number’s incoming destination separately. Registration establishes the device connection; the number’s route determines where an incoming call is sent. Incoming-number guidance →

What if I already use a PBX or voice platform?

Review Wholesale Voice & SIP for provider connectivity. Prepare your destinations, expected traffic, simultaneous-call needs and preferred region before discussing the setup. Wholesale Voice & SIP SIP setup →

What if authentication keeps failing?

Check the SIP username, authentication method, password and server against the selected line. A 401 or 407 challenge can be part of normal authentication; repeated failures need the full sequence and response text to dia →

The webphone is offline. What should I check?

Open webphone Settings and review Availability, the selected SIP line and which tab controls the session. Switching Availability off signs the webphone out in every tab until you turn it back on. Webphone troubleshooting →

Does the connection test measure call quality?

It checks reachability and response time from your browser to IllyVoIP services and regional browser voice edges. It does not measure bandwidth, jitter, packet loss or real call audio. Understand connection testing →

Where do I get current SIP server settings?

Open SIP Lines and expand Technical endpoints. Match the regional hostname, transport and audio settings to your client. Do not copy addresses or technical prefixes from old screenshots. SIP client guides →

How should I interpret a SIP error?

Read the full registration or call sequence. A challenge response can be normal; repeated failures need context. Collect the response text, time and Call ID where available. SIP response codes →

Where can I check for a service notice?

Use the external network status page for published notices. A normal status page does not rule out an account-specific, device or local-network problem. Network status →

My device is registered, but incoming calls do not arrive.

Check the active phone number’s saved routing destination as well as the device identity. Registration and incoming-number routing are separate parts of the call path. Number routing guide →

What if a call connects with no audio?

Compare the device’s audio mode with the SIP line setting and check the selected audio devices. For a PBX or SIP phone, have your administrator review the media path and network configuration. Include whether the issue a →

A call connects, but audio is missing. Where do I start?

Check the microphone permission, selected input/output devices, volume and mute controls. For an external SIP device, also compare its audio mode with the SIP line settings. Browser audio checks SIP setup →

My SMS is not confirmed as delivered.

Locate it in Message history and review the status, source, timestamp and delivery details before resending. A sent message is not the same as a delivered message, and a delivery report is not a read receipt. SMS deliver →

My webhook receiver is failing. What should I collect?

Review the delivery log, HTTP response and error. Verify the signature against the raw request body and deduplicate by the body’s event ID. Do not send the signing secret to support. Webhook behavior →

What if a payment is not reflected in my balance?

Check Transactions for the payment record and status. If you need help, send support the payment reference, amount, method and time. Do not include complete card details, passwords or security codes. View Transactions Co →

How do I ask about a service charge?

Identify the service and the relevant call, message, order or ledger reference. Include the date, timezone and the amount you are asking about. For a call, also note the destination and routing plan so support can review →

What should I include in a support ticket?

Describe the expected result and what happened. Include the date, timezone, device or browser version, affected service and a representative Call ID or message reference. Remove passwords and keys from screenshots. Suppo →

Where can I check current rates?

Open Pricing in your account to browse voice, SMS and phone-number rates. Check the applicable billing increments, recurring fees and separate automation charges before using a service. →

Do the mobile and Windows apps need another account?

No. Sign in with your existing IllyVoIP account. Use the official store links on our Apps page. →

Why might a phone number still be pending?

Some destinations require registration documents or approval. Review the status and requirements in your phone-number order, then contact support if you need help. →

Where should I report a service issue?

Check the network status page for service notices. For an account-specific problem, open a support ticket and include the time, timezone and relevant call or request reference. Keep passwords and API keys private. →