Agent accounts
Create team members with their profile and sign-in information, then manage their account details.
All features
Agents & SIP Accounts
The right access. The right connection.
Create agent accounts for your team and manage SIP lines for voice connectivity. Keep user permissions, calling configuration and account capacity in view.
Agents & SIP Accounts
PeopleAgent accounts
AccessPermissions
VoiceSIP lines
CapacityAccount-wide call limits
Team access and voice connectivity, together.
Set up people and connections.
Agent accounts and SIP lines play different roles in your calling setup.
Permissions
Configure the available permissions for account areas such as billing, contacts and contact-center tools.
SIP lines
Create and manage SIP lines in the Voice area. Review caller ID and allowed-IP controls for your setup.
How it works
Build the setup around the team.
Start with each person’s responsibilities, then prepare their calling workflow.
Create the agent
Add the agent profile and account details in the contact-center area.
Review access
Choose permissions appropriate to the work they need to do. Check access to contacts and account functions.
Prepare voice connectivity
Review SIP configuration and caller ID, then check team readiness in the calling workflow.
Plan capacity as the team grows.
Creating accounts and increasing simultaneous call capacity are separate tasks.
- Concurrent calls
- Account-wide call limits are managed in routing settings. Request an increase when your operational needs change.
- Calling operations
- Use the contact center to organize campaigns, queues and the agent workspace. Explore the contact center
A few useful
details.
Ask our teamIs an agent account the same as a SIP line?+
No. An agent account provides a team member’s access and permissions. A SIP line is part of the voice connectivity configuration.
Does adding an agent increase concurrent call capacity?+
No. Simultaneous calling is subject to the account-wide call limit. Review capacity separately in routing settings.
Can I control access to account areas?+
Yes. Agent management includes permission controls for areas such as billing, contacts and contact-center tools. Review these when creating or updating an agent.
Set your team up to connect.
Open your IllyVoIP account to get started.