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Retail & eCommerce

Stay close to customers. Beyond the checkout.

Give shoppers a clear way to reach your team. Combine business calling, incoming call handling and SMS updates around the way your store works.

Discuss your retail setupSee the workflow

Make the next question easier to handle.

Help shoppers reach the right team and keep them informed as their order progresses.

A number for your business

Choose available local, national or toll-free numbers in supported markets and configure their incoming route.

Explore phone numbers

A route to the right team

Use a department menu and queue to direct calls about products, orders or support.

Explore IVR & queues

Useful customer updates

Send individual or bulk SMS from the portal, or connect your store’s events to the SMS API.

Explore SMS

Put it to work

Before and after an order.

Explore how the communication tools fit into your day-to-day work.

Answer a product question+

Route an incoming enquiry to the team that can help. Use the webphone or official apps to handle the conversation.

Send an order update+

Your store or order system supplies the order event and message details. A custom integration can send the update through IllyVoIP’s SMS API.

Handle a follow-up+

Keep notes with the contact and plan the next conversation. Review call activity or message delivery status when investigating a customer query.

Connected workflows

Your store supplies the event.
IllyVoIP sends the message.

Order confirmations and shipping updates require a connection from your store or order-management system. Your integration prepares the recipient and message, sends the API request and follows delivery events. A delivery report does not show whether the customer read the message.

Explore developer resources

A few useful
details.

Ask our team
Will IllyVoIP automatically connect to my online store?+

These workflows use the IllyVoIP SMS API and require an integration with your store. A specific commerce-platform connector is not included in this page’s offer.

Can a customer reply to every SMS?+

Do not assume an outbound SMS sender supports replies. Check the sender and destination requirements when designing the customer contact path.

Can I keep my current shop number?+

Number porting is available where supported. Ask the team to check your number, current provider and transfer requirements.

Build the right setup
for your team.

Tell us about your workflow, destinations and existing systems.

Discuss your retail setupExplore the features