Campaign status
See the current campaign state alongside live calls, ready agents and contacts ready to call.
All features
Live Monitoring
A clearer view. A more informed team.
Follow your outbound campaign from one supervisor view. See agent readiness, live calls and queued contacts, then identify what needs attention.
Live Monitoring
CampaignSummary
TeamAgent readiness
WorkloadQueue & follow-ups
ProgressOutcomes & activity
Keep the campaign and the team in view.
Know where attention is needed.
Bring the operational picture together before deciding what to do next.
Agent readiness
Check the team view to understand whether callers are assigned and ready for the campaign.
Queue and outcomes
Move between the queue, outcomes and activity views to follow the work as it progresses.
How it works
From overview to action.
Start with the campaign, then focus on the part of the workflow that needs your attention.
Choose a campaign
Open the campaign board and select its monitor view.
Check the summary
Review campaign status and readiness checks, including caller assignments and SIP connectivity.
Look closer
Use the Agents, Queue, Outcomes and Activity views to understand the current workload.
A view for the supervisor.
Monitoring complements the tools your team uses to handle conversations.
- For agents
- The agent workspace brings calls, contacts, notes and follow-ups together. Explore the contact center
- For review
- Call reports provide another perspective on activity and performance over time. Explore reporting
A few useful
details.
Ask our teamIs monitoring the same as call reporting?+
No. The campaign monitor focuses on current campaign operations and readiness. Reports help you review call activity and performance.
Where does the team handle calls?+
Agents work in the agent workspace. Supervisors can open the workspace from the campaign monitor when they need to move into that workflow.
Can I use this to review recorded conversations?+
Use the recordings area to review available call recordings. Recording access and transcription are separate from the campaign monitor.
See where your team stands.
Open your IllyVoIP account to get started.