Last Updated: 20.01.2025

At IllyVoIP, we are committed to maintaining a safe, secure, and trustworthy environment for all our customers and users. This Abuse & Fraud Policy outlines our stance on fraudulent activities, misuse of our services, and the measures we take to prevent, detect, and respond to abuse and fraud. By using our services, you agree to adhere to the guidelines outlined in this policy.

1. Prohibited Activities

IllyVoIP strictly prohibits the use of our services for any fraudulent, abusive, or illegal activities. Specifically, you may not:

• Fraudulent Transactions: Use our services to conduct scams, financial fraud, identity theft, phishing, or any other deceptive schemes aimed at defrauding individuals or organizations.
• Unauthorized Access: Attempt to gain unauthorized access to any account, network, system, or data through hacking, phishing, social engineering, or other means.
• Spamming and Phishing: Send unsolicited bulk messages, spam, phishing emails, or make deceptive calls or messages that mislead recipients or infringe on their rights.
• Illegal Content and Activities: Transmit, store, or distribute content that is illegal, harmful, defamatory, or infringing on intellectual property rights. This includes any content related to fraud, scams, or malicious software.
• Network Abuse: Engage in activities that disrupt, degrade, or impair the performance or security of IllyVoIP’s network or services, including denial-of-service attacks, spamming our systems, or exploiting vulnerabilities.
• Impersonation: Impersonate another person or organization, or misrepresent your affiliation with any person or entity, to commit fraud or abuse of our services.

2. Detection and Prevention

IllyVoIP employs various tools, technologies, and procedures to detect and prevent abusive and fraudulent activities. These include but are not limited to:

• Monitoring: Continuous monitoring of network traffic and usage patterns to identify suspicious activities.
• Automated Tools: Use of automated fraud detection systems to flag and block potentially fraudulent behavior in real time.
• Reporting Mechanisms: Providing clear channels for customers and users to report suspected abuse or fraud.

3. Reporting Abuse or Fraud

If you suspect abuse or fraudulent activity related to our services, please report it immediately. Your report should include as much detail as possible, such as:

• Description of the suspicious activity or behavior.
• Relevant dates, times, and contact information.
• Any supporting evidence or documentation.

Contact Information for Reporting:

• Email: abuse@illyvoip.com

Our Abuse & Fraud Response Team will review your report promptly, investigate the issue, and take appropriate action as outlined below.

4. Response to Abuse and Fraud

Upon confirming abuse or fraud, IllyVoIP may take various actions, including but not limited to:

• Account Suspension or Termination: Temporarily suspending or permanently terminating accounts engaged in abusive or fraudulent activities.
• Service Restrictions: Imposing restrictions on service usage or features to mitigate potential damage.
• Notification: Notifying affected parties, including customers and law enforcement, when required or appropriate.
• Legal Action: Pursuing legal remedies against individuals or entities involved in significant fraudulent or abusive activities, as permitted by law.

5. Cooperation with Law Enforcement

IllyVoIP will cooperate with law enforcement agencies in the investigation and prosecution of fraudulent or abusive activities. This may include providing account information, transaction records, and other relevant data, subject to applicable laws and regulations.

6. Customer Responsibilities

As a user of IllyVoIP services:

• You must comply with all applicable laws and regulations and our Acceptable Use Policy.
• You should implement security measures (e.g., strong passwords, two-factor authentication) to protect your account from unauthorized access.
• You are encouraged to promptly report any suspected abuse or fraud to us using the contact information provided.

7. Policy Updates

We may update this Abuse & Fraud Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other reasons. When we make significant changes, we will notify our customers by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of our services after any modifications constitutes your acceptance of the updated policy.

By using IllyVoIP services, you acknowledge that you have read, understood, and agree to comply with this Abuse & Fraud Policy.