Last Updated: 20.01.2025

1. Introduction

This Refund Policy and Billing Terms document outlines the payment terms, refund policy, and related billing procedures for using IllyVoIP services. By accessing or using our services, you agree to the terms described herein.

2. Refund Policy

No Refunds:
All payments made to IllyVoIP for services are non-refundable. Once a payment is processed and credited to your account, refunds will not be issued under any circumstances.

Testing Services:
We encourage prospective users to test our services before committing to a purchase. We offer trial periods or demo versions of our services where applicable. It is your responsibility to fully evaluate our services during these trial periods. Once you proceed beyond the trial stage and make a payment, all funds become non-refundable as outlined above.

3. Billing Terms

3.1 Account Recharge and Credit Validity

• Recharge Process: To use IllyVoIP services, you must recharge your account with sufficient credit.
• Credit Validity: Credits added to your account remain valid for one (1) year (365 days) from the date of the recharge. Unused credits will expire at the end of this period unless you add new credits that extend your validity period. It is your responsibility to monitor credit expiry dates and manage your account accordingly.

3.2 Payment Methods
We offer multiple secure payment options for recharging your account, including:

• Credit Card: Visa, MasterCard, American Express, etc.
• PayPal: Payments processed through your PayPal account.
• Cryptocurrencies: Supported cryptocurrencies as specified on our website.
• Bank Transfer: Direct bank transfers following our provided instructions.

Each payment method will be subject to its own processing times, fees, and terms as applicable.

3.3 Invoicing and Receipts
Upon successful payment, you will receive an electronic invoice or receipt via your registered email address. This invoice will detail the amount charged, the payment method used, and the new credit balance or service entitlement granted.

3.4 Taxes and Surcharges
All fees are exclusive of any applicable taxes, duties, or surcharges imposed by governmental authorities. You are responsible for paying such taxes as they arise.

3.5 Changes to Billing Terms
IllyVoIP reserves the right to modify billing terms, payment methods, or fees upon reasonable notice. Material changes will be communicated to you via email or through notifications in your account dashboard. Your continued use of our services after such changes constitutes acceptance of the updated terms.

4. Account Management and Billing Support

For any billing inquiries, support, or issues related to payment processing, please contact our billing support team at:

Email: support@illyvoip.com

Our team will assist you with any questions regarding account recharges, payment methods, credit validity, and related billing concerns.

By using IllyVoIP’s services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy and these Billing Terms.