General
At ILLYVOIP, transparency and compliance are core values that guide our operations. Our legal framework is designed to ensure clarity, protect our customers, and outline the policies that govern the use of our voice termination, phone numbers, SMS, and global data services.
Below is an overview of the key legal documents and policies that define our relationship with you as a valued customer. These documents provide essential information about our services, your rights, and the responsibilities that come with using our offerings.
Core Legal Documents and Policies
Terms & Conditions
This document provides a comprehensive overview of the general terms governing your use of ILLYVOIP services. It includes provisions on account management, service usage, payment terms, and more.Privacy Policy
Explains how ILLYVOIP collects, uses, and protects your personal data. It also details your rights regarding data privacy and how we comply with relevant data protection laws.Acceptable Usage Policy
Establishes the rules and guidelines for acceptable use of ILLYVOIP services. It ensures fair usage, security, and compliance with applicable regulations.Service Agreement
Defines the specific terms related to the services provided by ILLYVOIP, including service availability, reliability, and customer obligations.Law Enforcement and Legal Compliance Guide
Outlines how ILLYVOIP cooperates with law enforcement and responds to lawful requests for information in compliance with legal requirements.Abuse and Fraud Policy
Details our commitment to preventing and addressing abuse, fraud, and other forms of service misuse. This policy also provides guidelines for reporting suspicious activities.Refund Policy or Billing Terms
Describes the billing procedures and refund conditions applicable to your ILLYVOIP account. This includes information on disputes, payment schedules, and refund eligibility.Data Retention Policy
Specifies how we manage the storage, retention, and deletion of customer data, ensuring compliance with legal and operational requirements.Cookie Policy
Explains the use of cookies and similar technologies on our website, providing transparency about data collection and your options to manage cookie preferences.Support and Service-Level Agreement (SLA)
Defines the standards of service you can expect from ILLYVOIP, including response times, service availability, and support processes.
Understanding Our Policies
Each of these documents plays a vital role in ensuring the secure, transparent, and efficient delivery of ILLYVOIP services. By using our services, you agree to adhere to these terms and policies.
We encourage you to review each policy to fully understand your rights and responsibilities. Should you have any questions or require clarification on any aspect of our legal resources, please feel free to contact us.