Last Updated: 20.01.2025

IllyVoIP LLC (“IllyVoIP”) is committed to cooperating with law enforcement agencies, courts, regulators, and other legal authorities in accordance with applicable laws and regulations. This guide explains our policies and procedures for handling legal requests for information and compliance inquiries related to our services.

1. About IllyVoIP

IllyVoIP is a global provider of voice termination, phone number provisioning, SMS, and data services, primarily serving business customers. We do not serve residential users and our services are designed for integration into business communications systems. As such, our customers are typically service providers who manage end-user interactions and maintain primary records related to telephone numbers and communications.

2. Law Enforcement Requests

2.1. General Policy
IllyVoIP will review and respond to lawful requests for information in a manner consistent with our legal obligations and the privacy rights of our customers and their end users. We assess each request on its legal basis, scope, and compliance with applicable laws and regulations.

2.2. Types of Requests
Our legal compliance team reviews various types of requests, including:

• Subpoenas
• Court Orders
• Warrants
• Lawful Requests from government agencies seeking information related to communications, billing records, or other customer data.

2.3. Process for Lawful Requests

• Submission: Law enforcement requests should be directed to our legal team at legal@illyvoip.com.
• Review: Upon receipt, our legal team will evaluate the request for proper authority, scope, and relevance to our services.
• Response: We will respond to valid legal requests in a timely manner, providing only the information required by the request and permitted by law. In some cases, we may notify our customers about the request if legally permissible.

3. Legal Compliance

3.1. Cooperation with Legal Authorities
IllyVoIP is committed to complying with legal and regulatory requirements. We will provide information, preserve records, or take other actions as required by:

• Applicable federal, state, or international laws
• Court orders or subpoenas
• Requests from regulatory agencies

3.2. Data Integrity and Customer Privacy
While cooperating with legal requests, IllyVoIP strives to balance lawful obligations with the privacy rights of our customers and end users. We disclose only the minimum information necessary to comply with valid legal requests.

4. Handling of Emergency Requests

In emergency situations where immediate access to communications information is required to prevent harm, IllyVoIP will prioritize and expedite responses to law enforcement agencies, in accordance with legal requirements and our policies.

5. Customer Cooperation

5.1. Provision of End User Information
Our business customers (service providers) are the primary source of records related to end-user information and phone number usage. If a request concerns information about a specific subscriber or end user, we may refer law enforcement agencies to our customers for more complete records, while providing available data from our systems as permitted by law.

5.2. Limitations
IllyVoIP’s records may not include all details about end-user identity or activities, as our systems focus on delivering and routing communications rather than maintaining detailed subscriber databases.

6. Contact Information

For law enforcement inquiries or legal requests, please contact our legal team:

Email: legal@illyvoip.com

Our legal team will guide you through the process, review your request, and coordinate a response in accordance with applicable laws and our compliance procedures.

This Law Enforcement and Legal Compliance Guide outlines how IllyVoIP responds to legal requests and maintains compliance with laws. For more detailed information or guidance, please contact our legal team.