Introduction

IllyVoIP is dedicated to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you interact with our website or services. By using our website or services, you agree to the terms of this Privacy Policy.

We regularly review and may update this Privacy Policy to reflect changes in laws, regulations, or company practices. Any updates will be posted on this page with the effective date indicated above.

1. Information We Collect

We may collect the following personal information:

• Contact details: Name, address, email, phone number.
• Account details: Username, password (encrypted), and other account preferences.
• Usage data: IP address, browser type, pages visited, and device information.
• Communications: Any information you provide when contacting us, such as through support requests or surveys.

2. How We Use Your Information

We process your personal data for purposes including:

• Delivering our products and services.
• Responding to inquiries or providing support.
• Sending service updates, marketing communications (with your consent), and promotional offers.
• Improving our website, products, and services through analytics.
• Ensuring compliance with legal obligations.

We will only retain your data as long as necessary to fulfill these purposes, or as required by law.

3. Sharing Your Information

Your information may be shared:

• With affiliates, service providers, or partners to fulfill our contractual obligations.
• With legal authorities if required by law or to protect our rights.
• With third-party vendors or contractors outside the European Economic Area (EEA), subject to safeguards such as Standard Contractual Clauses (SCCs) or equivalent measures.

We will not sell or rent your personal data to third parties.

4. Data Security

We employ technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no transmission over the internet is entirely secure, and you share information at your own risk.

5. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and your user experience. Cookies allow us to:

• Recognize your preferences on repeat visits.
• Analyze site traffic and performance.

You can control or disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

6. Your Rights

You have the following rights under applicable data protection laws:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your data, subject to legal or legitimate business obligations.
• Objection: Object to the processing of your data for marketing or other purposes.
• Portability: Request your data in a machine-readable format.

To exercise your rights, please contact us using the information below. We may request verification of your identity to process your request.

7. Marketing Communications

We may contact you with marketing materials about our products or services only with your explicit consent. You can opt out of marketing communications at any time by:

• Clicking the “Unsubscribe” link in our emails.
• Contacting us directly at [email protected].

8. Updating or Deleting Your Account

You can update your account details by logging into your account on our website. If you wish to delete your account, contact us, and we will process your request in compliance with legal obligations, such as record-keeping or resolving disputes.

9. Contact Us

For questions or concerns about this Privacy Policy, or to exercise your rights, please contact us:

• Email: [email protected]
• Address: Shefcet Shkupi 69, 10000, Prishtine, Kosovo

Effective Date: 26.11.2024