Account help
Billing & account balance
Check rates, add credit and find the records behind your balance. Start with the question you need to resolve.
2 guides · 6 questions & answers
Guides
Balance & payments
How do I add credit?
Open Top up in the portal, choose an amount and review the available payment methods. Check the total and any provider fees before proceeding to the payment step.
Which payment methods can I use?
The portal lists card, PayPal, cryptocurrency and SWIFT bank-transfer options. Available amounts, method requirements and provider fees are shown in the payment flow. Bank transfers are credited once funds are received.
What if a payment is not reflected in my balance?
Check Transactions for the payment record and status. If you need help, send support the payment reference, amount, method and time. Do not include complete card details, passwords or security codes.
Rates & records
Where do I find current service rates?
Open Pricing in your account and review the relevant destination or service. Voice routing, number fees, SMS segments and optional services can affect the charge. Check the applicable rate and billing increment before use.
What is the difference between Transactions and Ledger?
Transactions lists payment records with a transaction reference, amount, method and date. Ledger lists account entries with their date, description, amount and ID. Use the relevant reference when asking support to investigate an entry.
How do I ask about a service charge?
Identify the service and the relevant call, message, order or ledger reference. Include the date, timezone and the amount you are asking about. For a call, also note the destination and routing plan so support can review the correct activity.
Need a hand?
Open account support for a specific issue, or contact us to discuss your setup.
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