Customer context at hand
Search contacts, return to recent or pinned records, and open the customer profile from the workspace.
Contact Center
Keep the conversation
moving.
Bring your callers, agents and customer context together. Manage incoming conversations, organize outbound campaigns and keep the next action close at hand.
The call is only
part of the conversation.
Give agents a place to find the customer, handle the call and record what happens next.
Find your customer
One conversation.
The context around it.
The context around it.
NotesFollow-upProfile
A view of waiting callers
Use the queue view to see deferred callers and bring a contact into the conversation workspace.
A clear next action
Keep notes and follow-up tools alongside the call so agents can capture the details that matter.
Give outbound work
a clear structure.
Organize contacts into campaigns and choose Power or Predictive dialing. Review campaign status, then open its settings, monitor or dialer.
Power dialing
Choose the Power Dialer mode for your outbound campaign.
Predictive dialing
Choose the Predictive Dialer mode and review agent readiness in the campaign board.
One campaign board
- Filter by status and dial mode
- Review contacts and agent readiness
- Open campaign settings and monitoring
Keep sight
of the whole team.
Review activity and keep the supporting tools close to the people using them.
Performance & reporting
Review call volume, answer rates, talk time and spend. Explore agent and number views, then export reports for further analysis.
Team voicemail
Review voicemail by caller, date, duration and agent. Play messages from the team inbox.
HubSpot integration
Connect contact import, lead export and call or SMS logging to your HubSpot workflow. Configure the integration in account settings.
Your incoming setup
Connect the number
to the right destination.
Route an IllyVoIP number to a queue or SIP user for your team. For automated incoming assistance, configure an AI voice agent and its transfer flow.
Plan your
team’s setup.
Ask our teamHow is Contact Center different from Business Voice?+
Business Voice covers everyday team calling. Contact Center brings campaign management, the agent workspace, customer tools and performance reporting into the workflow for teams handling customer conversations.
Can we use both inbound and outbound calling?+
Yes. Phone numbers can route incoming calls to a queue or SIP user, while the autodialer provides outbound campaigns with Power and Predictive modes. Configure the incoming destination and campaign setup for your team.
Do agents have notes and follow-up tools?+
Yes. Agent Workspace includes customer search, recent and pinned views, notes, follow-up tools and links to the full customer profile.
How do we manage team access?+
Give agents permissions that match their responsibilities. Account Security brings sign-in protection and session review together, while Team Activity lets you review recorded team sessions, changes and other activity.
Which CRM integration is available?+
The portal includes a HubSpot integration with contact import, lead export and call or SMS logging controls. Review the supported options and permissions in your account settings.
How should we plan capacity and costs?+
Discuss your team size, expected call volume, destinations and campaign needs with us. Service access, call capacity and charges depend on your account and setup; check them before moving live traffic.
Make room for
better conversations.
Tell us how your team handles incoming calls and outbound campaigns.