Customer conversations
Answer questions, share details and pick up where the conversation left off, right from your IllyVoIP inbox.
WhatsApp Business
Start a conversation.
Keep it going.
Bring your business to WhatsApp. Connect your number, reply to customers and send useful updates from one workspace—or through your own application.
Your business numberPortal & APIFree incoming messages
North StudioCustomer conversation
Illustrative conversation
Hi Alex, your order is ready to collect. We’re here until 6 pm.10:24 · Delivered
Perfect, thank you! Can I collect it tomorrow?10:26
Of course. We’ll keep it ready for you.10:27 · Read
Be there for
the next question.
Go from a notification to a conversation without switching channels.
Useful updates
Keep customers informed with approved templates for order updates, reminders and messages they’ve agreed to receive.
Connected workflows
Send from your application and use webhooks to bring incoming replies and delivery updates into your own systems.
Your daily workspace
One place for
both sides of the conversation.
Keep your business number, customer messages and delivery details together.
Explore your inboxMore than a text message
Share images, documents, audio and video when a little more context helps.
Templates that are ready to send
Create templates in the portal, submit them for Meta approval and use your approved messages when reaching out.
A clearer view of every message
Follow sent, delivered, read and failed statuses as reported by WhatsApp. Review activity and platform fees in your account.
Your number.
Your business.
Connect your own WhatsApp Business account using Meta’s guided setup.
- 01
Connect your business
Open WhatsApp in IllyVoIP and sign in to Meta to choose or create your business account.
- 02
Set up your number
Follow the number verification and account setup steps. The portal shows what still needs your attention.
- 03
Start the conversation
Reply in the inbox, prepare your approved templates or connect your application to the API.
Clear message pricing
Pay for the messages
you deliver.
Incoming messages are free. IllyVoIP’s platform fee is charged for confirmed delivered outbound messages, from your account balance.
Get started in your accountIllyVoIP platform fee
50% of the published
Meta reference rate
Meta reference rate
The reference rate depends on the recipient’s market and message category. Review your message quote before sending.
Meta charges separatelyYou pay Meta directly for its WhatsApp charges. Meta discounts or free allowances can make its actual invoice different from the reference rate used for our fee.
Build WhatsApp
into your application.
Send messages and attachments, read conversations and check usage through the API. Receive signed webhooks for incoming messages and status changes.
Before your
first conversation.
Talk to our team Can I use my own business number?+
Yes. You connect a number under your own WhatsApp Business account through Meta’s setup. Number eligibility and any migration requirements depend on its current WhatsApp registration. Check those requirements before moving an existing number.
Do I need a developer to get started?+
No. You can connect your business, manage templates and work with customer conversations in the IllyVoIP portal. The API is there when you want to connect your own software.
When do I need an approved template?+
You can send regular replies during the 24-hour customer service window after a customer messages you. Outside that window, use a Meta-approved template. Customers must have agreed to the messages you send them.
How are unsuccessful messages charged?+
IllyVoIP reserves the platform fee when an outbound message is queued and settles it when delivery is confirmed. The reservation is released for confirmed failed messages. A pending delivery can keep the reservation until its outcome is known. Meta’s charges are separate.
Is my business ready to send immediately?+
The portal guides you through connection and readiness checks. Your business and number must meet Meta’s requirements; template approval and messaging limits are controlled by Meta.
Make the next message
a conversation.
Connect your business and bring WhatsApp into your IllyVoIP workspace.