See who called
Review the caller information attached to the voicemail before deciding how to follow up.
All features
Voicemail
A missed conversation. A clear next step.
Review voice messages left for your team, see the caller context and follow up from your IllyVoIP workspace.
A message worth returning
Review the callerListenFollow up
Pick up the context.
Then the conversation.
When a caller leaves a message, give your team a clear place to review it.
Know when it arrived
Use the received time and message duration to put the message in context.
Listen in the portal
Open the available recording from the voicemail list, alongside its associated agent.
How it works
A clear path
back to the caller.
Voicemail review fits into your team’s existing calling routine.
Open Voicemail
Find Voicemail under Services in the portal. Review the caller, received time, duration and agent columns.
Listen and understand
Listen to the message to understand the request. Check the caller details before returning the call.
Continue the follow-up
Use your calling and contact workflow to respond and record the next step. Agree within your team who handles each message.
Connect a message
to your own workflow.
Developers can subscribe to voicemail_received to trigger a workflow in their own application.
- Build a notification or task
- Your application can react to the documented event. The notification, assignment or task logic belongs to your integration. Explore webhooks
- Check incoming-call handling
- Confirm where voicemail is used in your configured incoming-call flow. Simply opening the voicemail list does not change number routing. Phone number setup
- Keep messages private
- Give account access to the people who need it, and handle caller messages according to your organization’s policies.
A few useful
details.
Ask our teamWhere can I find messages?+
Open Services → Voicemail in the portal. The list shows caller details, received time, duration, the associated agent and a listening control.
Does this page describe call recordings?+
Voicemail is a message left by a caller. Recording a connected conversation is a separate workflow, covered on the Call Recordings & Transcription page.
Can my application respond to a new voicemail?+
Yes. The documented voicemail_received webhook event can notify your endpoint. Your application must implement the follow-up action.
Make room for the next conversation.
Open the voicemail list and bring the caller’s message into your follow-up routine.