This guide explains how to add funds to your IllyVoIP account, review payment methods and find your invoices.
Payment information
Open Billing → Top Up. Choose the amount, select a payment method and review the total before continuing.
What payment methods are available?
The checkout shows the payment methods available to you, including card, PayPal, cryptocurrency and bank transfer where offered. Availability, minimum amounts and any fees are shown in the current checkout; do not rely on historical fee percentages.
Minimum top-up and processing time
Use the amounts and method-specific minimum displayed on the page. Card, PayPal and cryptocurrency credit is applied after the payment has been confirmed. Bank-transfer credit is applied after funds are received and matched. A pending payment is not proof that your account has been credited.
Invoices for payments
Completed payments appear in Billing → Invoices. Open the invoice for its payment details and available download options. Use Ledger to review account-balance transactions.
Main currency used on IllyVoIP
Your Portal balance and service prices are shown in EUR. If a payment method presents a conversion or a separate fee, review its final payment screen before approving.
Recharging with cryptocurrency
- Select Crypto on the top-up page.
- Review the amount and continue to the payment page.
- Choose the supported currency and network displayed there.
- Send the exact payment using the supplied address, network and expiry instructions. Never reuse an address or QR code from an old screenshot.
- Wait for confirmation and check your Portal balance.
Recharging with card or PayPal
Select the method, review the total and complete the secure payment steps. If you use a saved card, verify which card is selected. Do not submit another payment merely because a confirmation is slow; first check its status and your balance.
Manage saved payment methods
On Top Up, select card payment to see saved-card options where available. Add a card through the secure setup flow, check its masked details and choose the intended card for your payment. Remove a card you no longer want saved using the available Remove control. Adding or selecting a saved method does not itself prove a top-up was paid and does not enable an automatic recurring top-up.
For PayPal, follow the authorization steps shown for your account. If required, verify the exact payer email, upload the requested authorization and wait for approval. Email verification alone is not document approval. A “needs update” result requires a corrected authorization; a pending review is not ready to pay. Where secure PayPal connection is offered, complete that flow instead. Use the approved account selected at checkout.
You can remove an approved PayPal account where the Remove action is available. Removing a saved method or authorization is not a refund, does not reverse earlier payments and does not cancel your phone-number or other service subscriptions. Never send passwords, card security codes or full card details to Support.
Check a saved method before paying
- Open Billing → Top Up, choose the amount and the payment method available to your account.
- For a saved card, compare the masked card details with the card you intend to use. Adding a card and paying with it are separate steps.
- Review the amount, currency and any displayed fees. Complete the secure payment confirmation only when these are correct.
- Wait for the result, then check payment status and your balance. Use Ledger to reconcile the credit.
To add a saved card without making a top-up, use Add card (no charge) where offered and complete its secure setup. To remove an obsolete saved card, first verify that you selected the right masked card, then use Remove selected and read its confirmation. Removal stops that saved method being available for future selection; it does not refund a previous payment or cancel a service subscription.
Follow the PayPal authorization state
Where the account requires PayPal authorization, the payer email must be the one covered by the verification and authorization workflow. Read whether you are being asked to verify an email, supply a document, correct a document or wait for review. These are separate checkpoints.
- Open the offered PayPal flow and check the payer identity.
- Complete the requested verification, then supply the requested authorization if applicable.
- If the result needs an update, read the correction request and submit the appropriate replacement.
- Wait for approval before treating the account as ready to use. Then return to checkout and select the approved payer.
If your screen offers a secure account-connection flow instead, follow that flow. Do not upload unrelated documents or send a PayPal password to Support.
Continue an interrupted checkout safely
If the page offers to continue a top-up, read whether it is resuming a payment or prefilling details for a fresh attempt. Review the amount and selected method again. A return to the Portal, a closed checkout window or a success-looking bank screen does not replace confirmed payment status and the credited balance.
If the payment is pending, wait and check the status before paying again. If it is rejected, read the reason and correct it before starting another attempt. If your bank shows a debit but your balance is not updated, contact Support with the payment reference, amount, method and time; do not make a duplicate payment to resolve uncertainty.
Decide what to do after a lost checkout response
Confirmed and credited: reconcile the payment; do not pay again to make an invoice appear. Pending or uncertain: check the existing payment and wait for its result. Failed or declined: read its reason before choosing another attempt. A bank notification alone is not confirmation of the Portal credit.
For a card rejection, read the exact displayed reason before trying another payment. If you still need help, share the public reference, amount, time and visible status through Support, without card security codes or login credentials.
Where to check the result
Use Ledger for balance movements and Invoices for paid billing records. Invoice preparation may finish after payment confirmation. Read transactions and invoices for reconciliation and exports.
Bank transfer and support
Use the bank details and reference supplied by the current payment instructions. If credit does not arrive as expected, contact Support with the payment reference, amount and time—never your full card details. Review the current Refund Policy and Billing Terms before paying.
Reviewed 10 October 2026 against the current IllyVoIP Portal and service implementation. Available controls depend on account access and service state.