How to Reset Your Password

If you have forgotten your IllyVoIP password, you can recover access from the sign-in page. If you are already signed in, use the Security settings instead.

Reset a forgotten password

1. Open Forgot password.
2. Enter the account identifier requested by the form and complete any security check.
3. Follow the recovery instructions sent to the address or number associated with your account. Check your spam folder for an email recovery message.
4. Complete the verification step and choose a new password that meets the requirements shown on screen.
5. Return to Sign in and use your new password.

Recovery messages may use a neutral response to protect account privacy. If you cannot access your recovery channel, contact support rather than creating repeated reset requests. Never share a recovery code or password.

Change your password while signed in

1. Open the account menu and choose Settings.
2. Open Security.
3. Use the password-change controls and complete any required verification.
4. Save the new password and review your active sessions if you suspect someone else has accessed the account.

Keep your account secure

Use a unique password and enable two-step verification in Security settings. Changing your Portal password is separate from changing the SIP credentials used by a softphone or PBX.