Using IllyVoIP

Open app.illyvoip.com in your browser. You can also use the official IllyVoIP apps for Windows, iOS and Android with your existing account.

Review your account details and the requirements shown in Account verification. Identity verification and the service agreement are separate steps. Then check the configuration and funding needed for the service you want to use.

In Settings, open Preferences and then Interface. The portal provides language and timezone controls, along with local-dialing and appearance preferences. Review your choices before saving them.

Open Security in Settings to find password controls, Two-step verification and Active sessions. Two-step verification offers authenticator-app, email-code and SMS options; SMS requires a login phone. Follow the instructions for your selected method.

Create the agent or SIP accounts your setup needs and review their permissions. Decide who handles calls, contacts and billing before sharing access. Use the team-account guide to plan the appropriate configuration.

Include the service, date and timezone, what you expected, what happened and a relevant call or request reference. Describe any recent changes. Keep passwords, API keys and verification codes private.

You can ask support to review a test-credit request. Explain the service and destinations you want to evaluate. Credit and any conditions must be confirmed before use.

Include the service, countries, number types, traffic estimate, expected simultaneous calls and any PBX or integration requirements. For number availability, check the current inventory rather than relying on an old list.

The official Windows, iOS and Android apps use your existing IllyVoIP account. Use the store links on our Apps page.

Open Top up in the portal, choose an amount and review the available payment methods. Check the total and any provider fees before proceeding to the payment step.

The portal lists card, PayPal, cryptocurrency and SWIFT bank-transfer options. Available amounts, method requirements and provider fees are shown in the payment flow. Bank transfers are credited once funds are received.

Open Pricing in your account and review the relevant destination or service. Voice routing, number fees, SMS segments and optional services can affect the charge. Check the applicable rate and billing increment before use.

Transactions lists payment records with a transaction reference, amount, method and date. Ledger lists account entries with their date, description, amount and ID. Use the relevant reference when asking support to investigate an entry.

Use current account Pricing for your destination and service. Voice billing increments, recurring number charges, message segments and optional services can affect the total.

Open Phone Numbers and choose Order Phone Number. Select a country, then review the number types and inventory offered for that location. Availability varies; use the live catalog for your destination.

Review the setup fee, recurring charge and registration requirements. The order guidance explains that monthly charges are prorated for the remainder of the current cycle and billed in advance for the next cycle. Review the final order details before confirming.

Some destinations require registration documents and approval. Check the order status and any outstanding requirements in Phone Numbers. If something is unclear, include the order reference when contacting support.

For an active number, open Configure and select the destination for incoming calls. Available routing options include a local SIP user, queue, voice agent, Voice API Control, PSTN forwarding, external SIP servers and a SIP URI. Prepare the destination before saving the route.

Open Number Porting to review the requirements and request process. Eligibility depends on the country, number type and current provider. Use the confirmed transfer date when planning the change.

Verifying an external number lets you use it as an approved outbound caller ID. It does not move that number’s incoming calls to IllyVoIP or turn it into a purchased number. Porting and incoming routing are separate processes.

Start with Business Voice if your team needs calling through the webphone or the IllyVoIP apps. Review Phone Numbers separately when you need an incoming business number.

No. Inventory and registration requirements vary. Review the order status and any document requirements before routing traffic to a new number.

Use the porting enquiry process so the team can review eligibility and required documents. Keep the existing service active while the transfer is being arranged.

Use AI Voice Agents for a configured voice-agent workflow. Use Voice API when your developers want to build and control call flows. Contact Center covers team calling, queues and outbound campaigns.