Search from the webphone
Open the Portal webphone and its Lead Finder tool. Enter a business name, type of business or another useful search phrase. Location is optional: you can search without a country, or add a city or country to narrow broad results.
- Enter a specific query rather than a very general word.
- Add a location when you want local results.
- Choose Search and wait for the results.
- If too few results appear, try a simpler phrase or remove an overly narrow location. If too many appear, add context.
Reveal contact details carefully
Search results and revealed contact information are not the same step. When you choose to reveal a contact, review the displayed total cost and confirm only if you want to purchase the details. Cancel to leave the confirmation without proceeding.
For several results, use bulk selection, inspect the selected entries and review their total before confirming. Do not assume that repeated clicks or a slow response mean a purchase failed; wait for the result before trying again. If additional search options appear, follow their on-screen terms.
Check the information before using it
Business listings can be incomplete or out of date. Confirm that the result matches the business you intended and review the contact details before calling. Finding or purchasing a contact does not establish marketing consent or permission for automated outreach.
If the tool is unavailable
Check that the webphone is available for your account. For an error, note the search phrase, location, time and visible message for Support. Do not include private account credentials.
Choose standard or Deep Search where available
The ordinary Search action and the offered Deep Search mode are different search paths. Deep Search depends on availability for your account. If the tool says it is unavailable, do not try to activate it through guessed URLs or repeatedly press the control.
- Open Lead Finder in the standalone Portal webphone. The tool may not be offered in an embedded CRM calling panel.
- Enter the business query and optional location.
- Choose the available search mode and wait for its result.
- Review the returned businesses, then select only the entries you intend to reveal.
- Read the current purchase quote again after changing modes or running another search. Search modes can carry different reveal prices.
A new search resets the prior result selection. A displayed business listing is not a purchased contact, and a previously seen price is not a replacement for the current confirmation. If the tool requests another search before revealing information, follow that workflow rather than retrying an old purchase action.
Handle partial results and search limits
If the tool reports partial results, treat the list as incomplete. Refine the query or return later as appropriate; do not conclude that the listed businesses are the only businesses in that location. A search result can also lack a telephone number, email or another field. Inspect what is offered before purchase rather than assuming every revealed entry contains every contact channel.
When a search limit is reached, follow the displayed wait time before trying again. Rapid repeated searches do not improve results or bypass the limit. If a purchase is still pending or its result is uncertain, resolve that state before changing searches or buying the same entries again.
For Support, retain the mode, query/location, time and visible message. Do not send an entire purchased dataset. Finding a business through either search mode does not establish consent for marketing calls, SMS or automated outreach.
Related guides
Reviewed 10 October 2026 against the current IllyVoIP Portal and implementation. Available controls depend on account permissions and service state.