Sales & general help
Find the right starting point
Choose a service, prepare your requirements and understand what to check before you start.
2 guides · 9 questions & answers
Choose your service
Plan your reseller setup
Prepare the connectivity, service management and commercial details for offering voice and numbers to your customers.
→What is VoIP?
A practical introduction to internet calling, the pieces involved and how they fit together in IllyVoIP.
→Which service fits everyday business calling?
Start with Business Voice if your team needs calling through the webphone or the IllyVoIP apps. Review Phone Numbers separately when you need an incoming business number.
What if I already use a PBX or voice platform?
Review Wholesale Voice & SIP for provider connectivity. Prepare your destinations, expected traffic, simultaneous-call needs and preferred region before discussing the setup.
Where should I start with calling automation?
Use AI Voice Agents for a configured voice-agent workflow. Use Voice API when your developers want to build and control call flows. Contact Center covers team calling, queues and outbound campaigns.
Understand the cost
Where can I find an accurate price?
Use current account Pricing for your destination and service. Voice billing increments, recurring number charges, message segments and optional services can affect the total.
Can I request credit for a test?
You can ask support to review a test-credit request. Explain the service and destinations you want to evaluate. Credit and any conditions must be confirmed before use.
How do I prepare a custom enquiry?
Include the service, countries, number types, traffic estimate, expected simultaneous calls and any PBX or integration requirements. For number availability, check the current inventory rather than relying on an old list.
Prepare to start
Does every number activate immediately?
No. Inventory and registration requirements vary. Review the order status and any document requirements before routing traffic to a new number.
Can I keep an existing number?
Use the porting enquiry process so the team can review eligibility and required documents. Keep the existing service active while the transfer is being arranged.
Do I need a different account for the apps?
The official Windows, iOS and Android apps use your existing IllyVoIP account. Use the store links on our Apps page.
Need a hand?
Open account support for a specific issue, or contact us to discuss your setup.
Contact support →