Account help
Your portal & account
Find your account settings, prepare your services and get your team connected. These answers refer to the current IllyVoIP platform.
12 guides · 6 questions & answers
Guides
How to create an IllyVoIP account
This article will explain the steps to create your own ILLYVOIP Portal account
→How to create SIP & Agents accounts
Learn how to create SIP accounts and agent accounts on ILLYVOIP. This guide will walk you through the process step-by-step, helping you set up your accounts quickly and easily.
→How to Read and Understand Your VoIP Call Reports (CDR)
Learn how to analyze call details, interpret SIP codes, and effectively use Call Reports on IllyVoIP
→How to Reset Your Password
In this guide, we’ll show you how to reset or update your IllyVOIP account password quickly and easily.
→What is SIP Account & Trunk
Understand what SIP is and how it is used for VoIP communication
→Set your portal preferences
Language, timezone, local dialing and notifications.
→Manage two-step verification
Check login methods and review account sessions.
→Getting ready
Where do I access the new platform?
Open app.illyvoip.com in your browser. You can also use the official IllyVoIP apps for Windows, iOS and Android with your existing account.
What should I complete before using services?
Review your account details and the requirements shown in Account verification. Identity verification and the service agreement are separate steps. Then check the configuration and funding needed for the service you want to use.
Where do I change language and timezone?
In Settings, open Preferences and then Interface. The portal provides language and timezone controls, along with local-dialing and appearance preferences. Review your choices before saving them.
Access & team setup
Add or change your login email and phone
Update account identifiers through verification, distinguish contact information from login details and handle interrupted changes safely.
→Understand account restrictions, recovery and closure
Distinguish a login check from a service review or account closure, and choose the appropriate recovery path.
→Where can I review account security?
Open Security in Settings to find password controls, Two-step verification and Active sessions. Two-step verification offers authenticator-app, email-code and SMS options; SMS requires a login phone. Follow the instructions for your selected method.
How do I prepare access for my team?
Create the agent or SIP accounts your setup needs and review their permissions. Decide who handles calls, contacts and billing before sharing access. Use the team-account guide to plan the appropriate configuration.
What information helps support investigate an issue?
Include the service, date and timezone, what you expected, what happened and a relevant call or request reference. Describe any recent changes. Keep passwords, API keys and verification codes private.
Everyday tools
Activity & reports
Need a hand?
Open account support for a specific issue, or contact us to discuss your setup.
Contact support →